What are the responsibilities and job description for the Front Desk Clerk position at Baymont Inn & Suites?
Job Title: Front Desk
4pm - 12am
Please come to hotel for paper application
Overview:
We are seeking a detail-oriented and customer-focused individual to join our team. You will play a vital role in ensuring the smooth operation of our hotel during the night shift. This position requires excellent organizational skills, strong attention to detail, and exceptional customer service abilities.
Duties:
- Verify and balance guest accounts, including room charges, taxes, and incidentals
- Prepare and distribute daily reports to management and other departments
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Assist with the check-in and check-out process as needed
- Maintain knowledge of hotel services, amenities, and local attractions to provide accurate information to guests
- Monitor security cameras and report any suspicious activity or safety hazards
- Collaborate with other hotel staff to ensure a seamless guest experience
- Complete any additional tasks or projects assigned by management
Qualifications:
- Previous experience as front desk operations is preferred
- Strong customer service skills with a focus on guest satisfaction
- Excellent communication skills, both verbal and written
- Proficient in using hotel phone systems and other related software applications
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Knowledge of night audit procedures is a plus
- Bilingual skills (multilingual) are highly desirable for this position
Join our team as a Night Auditor and enjoy the following benefits:
- Competitive pay rate
- Opportunities for career advancement within the hospitality industry
- Training and development programs to enhance your skills
- Employee discounts on hotel stays and other services
You will also set up breakfast and maintain product availability during our set breakfast hours.
If you are a dedicated individual with a passion for providing exceptional guest service, we invite you to apply for the position.
Job Types: Full-time, Part-time
Pay: $9.00 - $10.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $9 - $10
