What are the responsibilities and job description for the Service Manager position at Bdr Preferred Holdings, Llc?
The Service Manager provides direction to service personnel, delegates assignments according to business needs and answers questions concerning present and future jobs. Manage the operation of the Service Department including training, recruiting, interviewing, employment appraisals and possible employee discipline and termination issues. Prepare annual budget and monitor budget expenditures. Maintain awareness of current and projected market conditions; develop and implement appropriate strategies and programs as necessary to attain the dealerships Service Department customer, operating and profitability objectives.
HLAs HIGH LEVERAGE ACTIVITIES (focus actions that will return the highest impact):
Performs necessary duties for the safe, efficient and profitable operation of the Service Department through effective management of the service team.
Establishes department goals and objectives, measures progress, analyzes results and makes improvements as needed.
Identify customer needs and opportunities to enhance relationships to grow business and maintain a flow of potential customers.
KEY RESPONSIBILITIES AND PERFORMANCE MEASURES:
Responsible for the overall performance of the service department.
Performs supervisory responsibilities to effectively manage personnel including interviewing, hiring, firing, training, planning, assigning work, appraising performance, disciplining, addressing complaints and resolving problems.
Train employees in company policies, department procedures, job duties, operational safety and to support the goals of the company and not just the individual department.
Work to motivate all service personnel to provide high levels of customer service.
Recommend solutions to customer needs.
Maintains safe and secure environment by following safety and security standards and procedures; complying with codes.
Identify prospective customers by using business directories, following leads from existing clients, rental departments and other internal sales personnel.
Updates job knowledge by participating in educational opportunities; reading about new products.
Communicate goals daily, weekly and monthly within the service department.
Foster cohesion between the service department and other dealership departments.
Other duties assigned by manager.
QUALIFICATIONS AND EXPERIENCE:
Minimum of five years experience in a Dealership and three years in management preferred.
Supervisory skills.
Mechanical aptitude and computer skills needed.
Must have knowledge of company and OEM products.
Ability to diagnose and repair vehicles.
Accurately figure repair orders and administer warranties.
Knowledge of CDK dealer management system preferred.
Ability to write customer orders.
Ability to listen and communicate with customers, employees and co-workers.
Must have excellent verbal and written communication skills.
Valid Drivers License required.
EDUCATION:
College Degree preferred.
A high school diploma and/or GED required.
Combination of education, training or experience that provides the required knowledge, skill and abilities.
PHYSICAL AND ENVIRONMENTAL CONDITIONS:
The position is located in the office and shop environment as well as duties performed outside. Mobility of walking, standing and bending is frequent. Dexterity, hearing and talking requirements are constant. Visual ability to detect situations of concern is constant. The employee will occasionally lift up to and over 50 pounds. Must be able to meet the public and make decisions. Exposure to heat, cold, dust and dirt. Travel required.
NOTE: This Position Profile is not intended to be an all-inclusive. Employee may perform other related duties as required to meet the on-going needs of the company. The Position Profile is intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not an exhaustive listing of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. Management reserves the right to revise the job or to require that other tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technological development.
Job Type: Full-time
