Application Engineer

Note: We are currently filling one opening that could be a regular or exclusive telecommute opportunity. It is requested that the employee live in Indiana or northwest Ohio as the employee must be willing to travel and be in person for meetings, troubleshooting, etc. at the supervisor's discretion.

Role

Responsible for the effective provisioning, installation/configuration, operation, and maintenance of infrastructure systems software and hardware. To work with other IT Engineering staff, Beacon Tech staff, and department heads to deploy new products/solutions to meet project requirements and project deadlines. Responsible for providing top tier support on infrastructure systems hardware and software. Will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in delivered solutions. Responsible for documenting completed solutions to department standards and to be leveraged for day-one operations.

Major Duties and Responsibilities

• Designs, installs and provisions application solutions to meet expectations and deadlines for projects assigned. Communicates hurdles or obstacles that might potentially impact delivery of solutions on requested time frame to ensure delays are kept to a minimum. Attends project meetings as necessary and updates stakeholders on project tasks assigned. Provides IT guidance to project stakeholders as applicable.
• Works with Management and Operational Staff to look for ways to improve processes, operational use, and system design based off feedback received that will ultimately lead to better member service.
• Supports / troubleshoots test, development and production infrastructure systems / hardware solutions using established industry standard methods. Provides assistance for production issues that are out of reach of Infrastructure Services and Core Services staff. Maintains infrastructure systems / hardware solutions by reviewing and approving vendor updates to be performed by Infrastructure Services and Core Services teams. Tests changes (where possible), and analyzes the affects of potential changes on existing solutions. Works with vendors to design and implements new infrastructure solutions to vendor / best practices. Develops documentation of the architecture, configuration, and changes to infrastructure solutions and delivered solutions.
• Learns and understands technical aspects of existing and potential new infrastructure technologies, including client and server component. Advises / recommends changes / additions to software infrastructure systems. Understands the technical aspects of hardware and software used to support systems. Understands how infrastructure systems interface and work with other credit union systems and has a general understanding of the operational use of each infrastructure system.
• Ensures that all policies, procedures, internal controls and best practices are enforced to ensure that non-public and personal information is not compromised from assigned systems
• Provides both training / support to applicable Beacon staff on developed solutions and attends training opportunities to advance skill set.
• Performs other related duties as assigned.

Experience

Three to five years of technical centered background.

Required Working Knowledge:

• Directory Services (LDAP, MS Active Directory, MS Entra ID), including Group Policy, DNS, and DHCP Exchange / M365
• VMware vSphere/vCenter
• Server and PC operating systems including Windows OS's and Linux
• Citrix DaaS, and related components
• Microsoft SQL Server and/or Oracle SQL along with database management utilities

Recommended Working Knowledge:

• PowerShell
• Git (GitHub / Gitlab)
• TCP/IP
• Networking OSI model

Education

Equivalent to a four-year college degree. Expert/Engineer level IT Certification applicable to job responsibilities required.

Physical Requirements

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle controls; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, or kneel. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Working Conditions: Work is performed indoors in an office environment with normal potential for exposure to safety and health hazards. May periodically travel to other, similar sites. The noise level in the work environment is usually moderate.

Standard position hours are 8-5 Monday through Friday, but the individual must be flexible as some after hours and weekend work may be needed from time to time.

Available Benefits Include:

• Health, dental and vision insurance
• Paid time off
• 401(k) match
• Incentive/bonus program
• Tuition reimbursement
• and more!