What are the responsibilities and job description for the Member Center Manager (Branch Manager) position at Beacon Credit Union?
Role
To direct the operations of a full service credit union member center supervising a full-time staff. To ensure high quality service is delivered through a trained and motivated staff. To achieve member center financial, operational, and growth plans.
Major Duties and Responsibilities
- Directs and monitors a staff to ensure professional, courteous and prompt service to the member center members while assuring effective utilization of personnel.
- Develops and motivates staff through timely and objective performance evaluations, equitable salary structure, appropriate training and disciplinary action. Facilitates staff meetings to improve quality service, product knowledge and communication.
- Responds to member inquiries regarding credit union products and services. Resolves members grievances within credit union policies and procedures within their knowledge base and/or authority.
- Performs member transactions and account opening and maintenance duties as needed.
- Monitors and develops member center growth in deposit, loan, and membership activity to ensure the attainment of established goals while staying within budgeted operating plan.
- Ensures all activities are in compliance with established credit union policies and procedures and government laws and regulations.
- Participates in community activities and calls on organizations to enhance public awareness of the credit union.
- Maintains security and general upkeep of member center facility.
- Performs other duties as assigned.
Minimum one to three years of similar or related experience required. Prior management experience preferred.
Equivalent to a four-year degree or proven ability through prior experience
Ability to communicate (both oral and written)
Extremely detail-oriented
Excellent judgment
A significant level of trust and diplomacy
Ability to work with little or no supervision
Ability to lead a team
Ability to foster sound relationships with other entities
Ability and willingness to attend functions outside normal work hours
Standard position hours are Monday through Friday 8:15-5, and Saturday 8:45-12. Hours may vary based on member center coverage needs. Employee will typically have a 1/2 day off during the same calendar week when working Saturday morning. One Saturday off per month. Candidates with ties to the Huntington County community are preferred.
Available Benefits Include:
- Health, dental and vision insurance
- Paid time off
- 401(k) match
- Incentive/bonus program
- Tuition reimbursement
- and more!
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