Customer Sales and Service Center Representative

Beacon Tire Inc. is currently looking to fill a position at our Russellville, AR location. Beacon Tire is a family owned tire business that distributes to customers throughout Arkansas and surrounding states. Beacon Tire's benefits package includes vacation time, sick time, major medical, dental and vision insurance. Beacon Tire also offers an employer matched 401k program, opportunity for advancement and a competitive salary. Come join the family!

Job Summary: Effectively and efficiently answering customer calls and processing orders.

Essential Functions of Position

• Deliver highest level of customer service utilizing learned and approved sales techniques
• Ensures sales budget is being met
• Overseeing the day-to-day essential functions established by corporation
• Responsible for inventory control measures and minimal local purchasing
• Must function within a high energy team environment/culture
• Champion safe working conditions
• Maintains a professional image, including appearance, dress, and personal hygiene
• Embrace all desired/required behaviors, attitudes, and attributes communicated by company
• Performs other related duties as assigned by management
• Communicates effectively both oral and written
• Builds business relationships based on the benefits of our people, products, programs and price

Minimum Qualifications:

• High school diploma or GED required; college
• Retail sales experience
• Previous management or supervisory experience
• Must be able to work effectively in a team environment
• Excellent customer service skills
• Basic knowledge of computer software; to include excel, word, power point
• Must be able to lift 45 pounds (tires) on a consistent basis
• Must be able to pass a background check, social security validation, and drug screen testing
• Must possess and maintain a valid driver’s license in state where residence is held
• Must be able to pass a DOT physical
• Must be bilingual

Desired - Required Behaviors - Attitudes - Attributes:

Customer Focus: Taking action to meet or exceed expectations. This includes asking questions to accurately identify customer needs, summarizing steps to be taken and following up to ensure the customers are satisfied with the results.

Conscientiousness: Taking responsibility for your own actions and holding others accountable for theirs. Assuming responsibility for a job well done. Being dependable, hardworking and focused on doing whatever is necessary to get the job done. Demonstrating a commitment and pride in one’s own work.

Influencing Skills: Influencing decisions by creating an environment in which the needs of the customer are being matched to the products and services provided by the person/organization. Creating a positive impact on the customer and persistently pursuing business despite frequent rejections and/or difficulties. Discovering and responding to the true business need. Effectively overcoming obstacles in the sales process. Redirecting and effectively responding to customer concerns regarding price, value, etc.

Making a Positive Impact: Creating a good first impression. Providing a sense of confidence, sincerity and professionalism without appearing arrogant or self-absorbed. Viewing problems or obstacles as challenges and opportunities.

Managing Resources: Planning projects such that specific tasks, timelines, milestones and objectives are clearly established in advance.

Oral Communication: Presenting ideas in an easy to understand manner with an engaging and captivating style as opposed to a monotonic or hesitant style. Effectively communicating ideas or thoughts clearly without becoming disorganized or rambling. Using appropriate grammar, including vocabulary and sentence structure.

Applied Problem Solving: Identifying and interpreting trends, interrelationships and cause-effect relationships among different or seemingly unrelated pieces of data. Focusing on the root cause of a problem as opposed to the symptoms of the problem. Deciding on a specific direction or course of action after using available information sources to carefully consider the alternatives, the risks and the opportunities and the impact on the team and the organization. Avoiding jumping to unsupported, purely emotional decisions.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $32,900 - $41,600