Video / CCTV / Alarm Field Service Technician

ABOUT BEARCOM:

• Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
• 40 Years Industry-Leading Experience
• Partnerships with Motorola, JVC Kenwood, Avigilon, and more
• 75 Branches Across North America with U.S. HQ in Dallas, TX

BENEFITS:

• As a team member, you’ll qualify for a competitive and comprehensive benefits package on the first day of the month following the hire date, which includes Medical, Dental, Vision, 401k, and much more
• Paid time off; eleven company-paid holidays per year
• We will cover fees associated with most professional certifications
• Career path development and mentoring
• Company-provided tools and uniforms
• Use of a company vehicle while servicing customers

RESPONSIBILITIES

As a Alarm / Video / CCTV Field Technician, you will work in projects that include system and device install, programming and configuration, test and optimize, repairs and preventative maintenance inspections, and service a variety of IP based security systems, and equipment including access control, video, and alarm type applications. Bearcom gives its service team members the opportunity to expand their capabilities and knowledge across multiple technical disciplines. Our technicians must have excellent communication skills, be motivated, customer service oriented and have a professional attitude and appearance. Bearcom gives its service team members the opportunity to expand their capabilities and knowledge across multiple technical disciplines.

The ideal candidate must have excellent communication skills, be motivated, be customer service oriented, possess a willingness to learn, and be reliable. The Field Technician will interface directly with the end customer; therefore, a professional attitude and appearance are vital.

RESPONSIBILITIES (not limited to)

• Diagnose, troubleshoot, repair, and resolve equipment problems and software application issues with customers in a positive and efficient manner.
• Configure, test, and optimize video and access control type security systems, and integrate these into automated alert and messaging systems.
• Configure and test network infrastructure required for system interface and user access.
• Configure multiple software applications as an integrator to facilitate technical solutions product delivery.
• Manage and deploy factory software/firmware updates.
• Conduct annual preventative maintenance tests and create detailed reports for customer review and update all related log files.
• Conduct site walks and participates in presale quoting of video and access control type security systems, integrate these into automated alert and messaging systems.
• Stage and deploy computer server infrastructure and related software applications.
• Interfaces with the Project Manager regarding on-site scheduling of work activities and timely delivery of system testing and final submittal documentation.
• Provide oversight of communications equipment and peripheral hardware installation as a team lead.
• Deliver and execute customer Functional Acceptance Test Plans (FATP), perform and document results of site surveys and assessments per defined customer requirements in pre-sales delivery and post-installation.
• Work with account teams and project teams to prepare quotes, bids, and schedules for completing installation and repair tasks.
• Prepares written reports and communicates verbally with customers as well as with 3rd party vendor representatives, colleagues, and supervisors.
• Create project documentation as requested by the project manager.
• Train technicians on troubleshooting and repair procedures and best practices.
• Maintain SME knowledge of system solutions through training and research.
• Participate in other lines of business technical solutions, such as wireless communications systems, wireless data networks, and enhanced coverage BDA/DAS networks.
• Some travel and on-call hours will be required.

QUALIFICATIONS

• 3 years of Service Technician experience in diagnosing, repairing, programming, installing and commissioning video and access control type systems.
• Reads blueprints, schematics, system design diagrams, wiring diagrams and can utilize all information in the troubleshooting and repair of electronic systems.
• Proficiency in operating various test equipment including but not limited to, utility software applications, network testers, and multi-meters.
• Proficiency with MS Office Suite, such as Microsoft Word and Excel.
• Prefer an Alarm License certification.
• Prefer two or more computer or computer networking certifications: examples listed (CompTIA A , Network , Security ), (ETA-I CST, NCT, ICT, NST, WNT), (Cisco CCNA or prerequisite Cisco certification)
• Preferred knowledge: Bachelor of Science Degree in Electronics Technology or equivalent, or military training in electronics.
• Preferred Experience with Avigilon or similar video and access control security systems.
• Security Clearance preferred.
• Team driven individual in a dynamic work environment, self-driven to perform even without outside direction.
• Must have a valid driver's license.
• Drug screenings and background checks are part of the hiring process which may also include a Motor Vehicle Record check.

BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based on qualifications, merit, and business need.

• Location: 1740 W 13th Street, Deer Park, TX 77536Location: 1740 W 13th Street, Deer Park, TX 77536

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift

Work Location: In person