What are the responsibilities and job description for the Contact Center Agent , Part Time position at Beehive Federal Credit Union?
At Beehive FCU, our common goal is to nurture our most valued asset: the friendships we have with our members. We are here to help--it's the only reason we exist. We believe we have the power to help our members with some of the most important, most difficult, and most rewarding endeavors in their lives.
Our success starts with creative and caring individuals who work together to bring superior service to our members. We hire only the best and brightest, give them a great place to work, and provide an excellent benefits package.
If you are someone who is passionate about helping people with real life needs, then Beehive FCU may be the place for you.
Beehive Federal Credit Union is seeking a part-time Contact Center Agent to work in our Rexburg Administrative office approximately 25 hours per week, Monday and Friday 9 am to 2 pm. Must be flexible and able to cover absences. The expected pay is $17.21 per hour, DOE.
Job Description
- Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations. Will be required to take the afterhours calls on a monthly rotational basis.
- Maintains member account information on computer system.
- Identifies and cross-services opportunities and services to members.
- Assures that appropriate records are maintained and required reports are prepared.
- Performs duties in compliance with the Bank Secrecy Act.
- Will actively engage in needs-based selling.
- Performs other duties as assigned, assists in other departments as needed, and works at or attends community events as assigned.
Qualifications
- Must possess excellent communication skills & customer service skills.
- Six months to two years of similar or related experience required as well as a high school education or GED.
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Benefits
Part-time employee benefits include paid holidays, sick time, and vacation time; employer sponsored 401(k), retirement plan including 2% company match and 9% profit sharing; plus the opportunity to work in an excellent team-oriented environment. You'll love working at Beehive!
Beehive Federal Credit Union is a member-owned, not-for-profit organization founded in 1960. Headquartered in Rexburg, Idaho, Beehive is a full-service credit union serving members and employees of The Church of Jesus Christ of Latter-day Saints nationwide. Branches are located in Rexburg, Rigby, Idaho Falls, and Meridian, Idaho. Beehive Federal Credit Union is an Equal Opportunity/Affirmative Action Employer of Females/Minorities/Vets/Disability.
Salary : $17
