Dispatcher

About Us: Beehive Plumbing is an industry leading provider of residential Plumbing solutions, committed to delivering exceptional service and customer satisfaction. We take pride in our team of skilled professionals who uphold the highest standards of workmanship and professionalism. Join our team and become part of a company that values its employees and offers excellent benefits and career development opportunities.

Job Description: We are seeking a reliable and detail-oriented Dispatcher to join our team. As a Dispatcher, you will play a crucial role in coordinating and scheduling service requests for our plumbers. Your exceptional organizational skills, ability to prioritize tasks, and effective communication will ensure the smooth operation of our field service operations.

What we need done:

• Coordinate and schedule appointments for service technicians based on availability, skill, and customer needs.
• Dispatch technicians to service locations efficiently and effectively.
• Monitor and track the progress of service requests, ensuring timely completion and customer satisfaction.
• Maintain open communication with customers, providing updates on technician arrival times and any changes to the schedule.
• Manage and maintain accurate records of service calls, including customer information, job details, and technician assignments.
• Collaborate with technicians to address scheduling conflicts and optimize routes for efficient service delivery.
• Prioritize urgent service requests and manage emergency situations with a calm and professional demeanor.
• Address customer inquiries and concerns, providing exceptional customer service.
• Ensure compliance with company policies, procedures, and safety protocols.
• Identify opportunities for process improvement and efficiency.

Who we are looking for:

• High school diploma or equivalent.
• Proven experience as a dispatcher, preferably in the HVAC, plumbing, or electrical industry a plus.
• Excellent organizational and time management skills.
• Outstanding communication and interpersonal skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using computer systems, dispatching software, CRM, and communication devices.
• Knowledge of HVAC, plumbing, or electrical systems and terminology is advantageous.
• Ability to remain calm and composed under pressure.
• Attention to detail and accuracy in record-keeping.
• Flexibility to work in shifts and handle after-hours emergency calls, as needed.
• Engaging personality that blends well in a fast-paced, results-oriented environment.
• Highly motivated self-starter who is flexible and has a positive attitude.
• Competitive individual contributor who loves to win as a team.
• Ability to pass a drug and background check.

Why you should work with us:

• Competitive compensation based on experience and performance.
• Company paid health insurance for team members.
• Dental, and vision coverage.
• Family health plans.
• Life insurance coverage to ensure financial security.
• 401k retirement plan with a generous company match.
• Paid time off (PTO) to support work-life balance.
• Paid holidays to celebrate and spend time with loved ones.
• Ongoing career development and growth opportunities.
• Supportive work environment that fosters teamwork and collaboration.
• Opportunity to work with an industry leader that values customer experience and employee well-being.

Additional Information: If you are passionate about delivering world class customer service and are looking for an opportunity to advance in the Home Services Industry, we want to talk to you!

At Beehive, we believe that our team members are the key to our success. Join us and become part of a team that values professionalism, growth, and customer experience.

Beehive Plumbing is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• What makes you interested in this position?

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person

Salary : $20 - $23