What are the responsibilities and job description for the Service Desk Coordinator position at Bella Capelli Academy, LLC?
Qualifications: Professional people person who has sales and service experience and basic guest service communication skills. They must be a self-starter with strong organizational, multi-tasking, computer software and telephone skills.
Objective
The Service Desk Coordinator creates an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. They are the first person people see and interact with when they enter our school. They also act as a guest service mentor to the Future Professionals. They follow all service desk systems to guide and support a smooth guest service flow in the clinic classroom.
Essential Functions
The Service Desk Coordinator:
1. Provides the first impression of the school and accommodates all guests who call or enter the facility using the proper dialogue.
2. Is not intimidated by learning and using POS/scheduling software systems to the extent of being the master user. This system is used for scheduling, check-in, check-out, client file data, retail and account reporting. This position is responsible for training the team with updates as they become available. We currently use Millennium/Meevo.
3. Resolves service guest challenges promptly and efficiently and follows the service refinement, communication, and documentation procedures, including passing along information to the appropriate team members.
4. Provides accurate service prices and promotes monthly service and Take Home promotions.
5. Maintains the Take Home displays and shelves according to specified guidelines.
6. Is not intimidated by learning about the use of the Take Home products to be able to assist and mentor the Future Professionals in completing the service experience.
7. Follows the daily opening and closing procedures and balances the cash drawer using the Millennium/Meevo procedures.
8. Assists the admissions team with prospective future professional inquiries and in-person tour appointments.
9. Attends Team meetings.
10. May be asked to perform other tasks as needed that do not appear on the job description.
Education and Experience Recommended
1. High School Diploma/GED required.
2. 2 years of higher education, associates degree or 2 years in sales/customer service work experience recommended.
Note: Work is performed in an indoor environment and requires frequent standing, bending, walking, lifting of 15lbs or less, repetitive motion, sitting, and vision to monitor.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $18 - $19