What are the responsibilities and job description for the Lead Security Officer position at Belle of Baton Rouge?
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks? We’ve got you covered!
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages, including a free option for Full-time Team Members
- Flex Time Off
LEAD SECURITY OFFICER
The Lead Security Officer maintains a safe and secure environment for all guests, team members, and company assets. They oversee all Security activities and team members on assigned shift as needed and directed by Security Supervisor or Manager. In addition to providing outstanding guest service to internal and external guests
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Reasonable accommodations may be made to enable a team member with disabilities to perform the essential functions.
- Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
- Assist in transporting money and chips.
- Control access to restricted areas.
- Respond promptly and appropriately to guest and team member incidents and accidents. Write reports.
- Monitor guest and team member passage in and out of casino, including checking identification to guard against admission of minors.
- Check for and reporting safety hazards.
- Answer all calls promptly and professionally.
- Provide direction and guidance to Security staff in the absence of the Security Supervisor or Manager.
- Track and complete all government reporting.
- Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
- Keep work area in a clean and orderly manner.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Perform other duties as assigned or reasonably requested by any member of management.
QUALIFICATIONS
- A high school diploma or GED equivalent is preferred.
- Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
- Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
- Gaming industry experience is preferred.
- Must be able to obtain and maintain a Louisiana Gaming License.
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.
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