Major Responsibilities/Activities:

· Welcome patients and visitors to the office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.

· Schedule/confirm appointments ensuring patient satisfaction, provider time and most effective use of rooms.

· Verify insurance coverage.

· Endeavors to keep patients on schedule by reminding provider of service delays.

· Maintain front office area is neat and orderly.

· Assists patients with insurance and billing questions.

· Prepare financial treatment plans and present to patients.

· Complete daily checklist on time and accurately.

· Check out patients upon appointment completion. Schedule for future appointments and inquire about any overdue charges. Answer any questions patients have.

· Perform general office duties, such as document preparation, scanning, faxing, mailing, and filing.

· Prepare daily check deposit (if applicable).

· Assist with protocol documentation as needed.

· Help maintain inventory supplies; notify Practice Manager when running low.

· Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.

· Navigate software without assistance.

· Must always represent the practice in a professional, pleasant, and cooperative manner.

· Maintain regular attendance and adhere to assigned work schedules and office policies.

· Must be flexible.

· Must excel in forward thinking in order to anticipate the needs of the patient and our dental team.

· May be required to travel between office locations. Must be insurable by the company’s insurance.

· Performs other related duties as necessary or assigned by management

Minimum Requirements:

· Working knowledge of dental terminology and practices.

· Must be comfortable in a fast paced, quickly changing environment.

· Strong organization, interpersonal and communication skills are essential.

· Comfortable interacting with the general public.

· Occasional weekend or evening hours may be required.

· As a condition of employment, qualified applicants will be subject to a background check, including criminal history, driving history and character references.

Experience and Education:

· High School Diploma or equivalent

· CPR Certification

· Minimum one to three (1-3) years of relevant experience, preferably in a dental office.

Physical Requirements:

· Ability to sit, stand and walk for extended periods of time.

· Ability to lift up to 25 pounds.

· Excellent speaking and listening skills, requiring the perception of speech.

· Must have high finger dexterity to perform duties involving work on the computer.

Equipment Used:

· General office equipment (e.g. computer).