What are the responsibilities and job description for the Business Operations Analyst/Manager position at Benchmark Education?
Position Purpose :
We are seeking a Business Operations Analyst / Manager to lead operational excellence, establishing best-in-class processes and scalable systems that support the Company's strategic goals and continuing growth. This role will lead the analysis, contribute in solutions development and implementation of operational improvements to drive efficiencies and improve the connections to our customers and staff. Initially, this role will focus on several aspects of our business operations and customer journey, including supply chain and CRM.
The Business Operations Analyst / Manager will lead the analysis and redesign of business processes, work to develop implementation plans, and oversee their implementation throughout the organization by partnering with business and technology teams and leadership.
The Business Operations Analyst / Manager will work directly with business teams to identify, document and implement process and workflow improvements. Additionally, the [role] will work alongside the technology team to inform their development of tools and enhancements required to support the new processes and workflows defined with business teams.
Job Requirements
Process Optimization :
- Identify existing business processes inefficiencies and areas of improvement
- Implement business process reengineering and change management
- strategies to enhance operational effectiveness, reduce costs, and drive
- growth.
- Identify various KPIs to track for the processes for stakeholder
Stakeholder Engagement & Collaboration :
o Work closely with business teams to identify existing inefficiencies and pain
points within existing workflows and process
o Outline the "future-state" and implementation and execution plan to achieve
o Plan and facilitate workshops with business stakeholders around their
current process, pain points, and
o Collaborate with business and technology teams to inform and roadmap
aimed at achieving business objectives and key milestones
Cost Reduction :
o Identify and address cost inefficiencies within business operations across
multiple areas of the organization.
o Develop and execute strategies to drive cost savings while maintaining or
improving service quality and operational effectiveness.
o Define and mature KPIs of efficiency, throughput, costs and overall health of
business processes and efficiency
o Identify requirements for additional reports and dashboards to track KPIs.
architecture teams to translate business requirements into new tools and / or
enhancements
Qualifications :
management and analytical tools and delivery of training Experience with ERP
systems (preferably NetSuite)
domains
Preferred Qualifications :
project management and analytical tools and delivery of training experience with
ERP systems (Preferably NetSuite)
Salary Range : $105,000-$150,000
About Us
Benchmark Education Company is a leading publisher of core, supplemental, and intervention literacy and language resources in English and Spanish, both print and digital, as well as world-class professional development. Since its founding in 1998, our company has proven to be one of the most nimble and innovative content creators on the cutting edge of pedagogy and technology. The digital content in our many learning programs delivers all the rigor of its print counterpart and is designed for virtual and blended learning contexts.
Benchmark Education Publishing (BEC) and its affiliates are proud to be an Equal Opportunity Employer.
For further information, visit us at : https : / / www.benchmarkeducation.com
Salary : $105,000 - $150,000
