Assistant Front Office Manager

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

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Location Description

Embark on a fulfilling career at the Texas A&M Hotel and Conference Center, proudly managed by Pyramid Global, where the spirit of Aggieland meets unparalleled hospitality. With 250 well-appointed guest rooms, 23 flexible meeting rooms, and an expansive 35,000 sq ft of meeting space, our hotel provides a unique workplace immersed in the culture of Texas A&M. Join our team and become part of an environment where you can contribute to exceptional guest experiences while embracing the dynamic energy of Texas A&M. As a member of the Pyramid Global family, you'll enjoy comprehensive benefits, including a 401k with a company match, and recognition programs designed to celebrate your dedication. If you're seeking a career that seamlessly blends hospitality with the pride and tradition of Texas A&M, consider joining us at the Texas A&M Hotel and Conference Center. Your journey towards a fulfilling career in this vibrant and esteemed setting starts here. Gig 'em!

Overview

CULTURE & CHARACTER:

All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations:

• Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily.
• Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other.
• Integrity - We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do.
• Dedication - We are unyielding in our commitment to walking our path and dedication to “Being the Difference” in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.
• Excellence - We always strive to make today a little better than yesterday.
  
  

Job Description

The Assistant Front Office Manager is responsible for assisting in overseeing all aspects of the Front Office and Guest Services operation. Including, but not limited to, ensuring customer satisfaction, financial performance, and employee relations.

Compensation & Benefits

• Biweekly salary (every two weeks)
• Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.
  
  

Schedule

The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimalize overtime, but it should and will be expected when business levels call for it.

• Full-time: 40 hours per week depending on level of business forecasted
• Days of week/weekend scheduled will vary depending on level of business forecasted.
• Most shifts will be 3:00PM - 11:00PM with occasional variation for business needs.
  
  

Essential Functions

• Support in supervising the training of all Front Office and Guest Service employees and motivate them to perform their jobs effectively.
• Maintenance of operating / training manuals for the Department.
• Involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, creating purchase orders and review monthly Profit & Loss reports.
• Responsible for assisting in ensuring that the Front Office and Guest Services are following all systems, control policies and procedures.
• Assists in performing Human Resource functions for staff, including hiring, training, scheduling, and evaluating performance
• Assist in covering front desk shifts when needed.
• Review Housekeeping Report and rectify all discrepancies before end of shift.
• Assume Manager on Duty shifts when necessary.
• Develop and maintain open lines of communication within the department and with other departments within the property.
• Assist in ensuring all group rooming lists are accurate and to coordinate any special group requests in correlation with Reservations Manager.
• Resolve guest problems expediently and in a professional manner.
• Ensure exceptional guest service is always delivered.
• Schedule staff to reflect daily occupancy and make sure the schedule is concurrent with the arrival and departure pattern.
• Handle disciplinary action, coaching and counseling sessions and related personnel issues.
• Schedule staff to reflect daily occupancy and ensure the schedule is concurrent with the arrival and departure pattern.
• Delegate work among the staff in an equitable manner.
  
  

Qualifications

• High school graduate or equivalent.
• Four-year college degree, preferably in the hospitality industry or 3 years job related experience.
• One year's experience in Front Office, Housekeeping, Rooms, Reservations, or applicable hotel leadership role.
• General computer proficiency.
• Pleasant phone demeanor.
• Advanced knowledge of Front Office computer systems, including the ability to solve system related problems.
• Levelheaded, patient, even tempered demeanor.
• Positive and outgoing personality.
• Cash handling experience preferred.
• Excellent communication skills and ability to multitask.
• Ability to work under pressure in a fast-paced, high stress environment.
• Works well on a team but can also work independently when needed.
• Strong computer skills.
  
  

Compensation Range

The compensation for this position is $50,000.00/Yr. - $55,000.00/Yr. based on qualifications and experience.