Bilingual Patient Services Representative

Principal Duties and Responsibilities

• Manages/assists with all patient registration, Uniform Data Set information collection, appointment scheduling, patient checkout, collection of co-pays and deductibles, and other administrative processes as assigned.
• Ensures all relevant patient registration information is collected and updated at each visit. Ensures that all records collected, processed, entered and filed are done so in a timely, accurate manner without error.
• Provides patients with a level of service, professionalism and care that promotes customer satisfaction.
• Answers patient inquiries about their account information, insurance filing, co-pays, etc. or directs patients to appropriate department or resource.
• Maintains patient confidentiality and privacy at all times.
• Verifies patient’s insurance status. Assess patient eligibility for Medicaid, Medicare or CHIP insurance.
• Collects information for sliding fee scale application as necessary.
• Calls no show appointments to reschedule. Performs appointment reminder calls at least 48 hours prior to the scheduled appointment time.
• Documents changes in patient contact information in the electronic medical record.
• Verifies insurance coverage with the primary carrier via electronic verification system of phone call.
• Performs daily closeout procedures including reconciliation of cash and credit card receipts, as directed. Reconciles all clinical and administrative paperwork at end of day, as directed.
• Provides support for additional administrative and support activities within the registration / business office.
• Completes clerical portion of forms for assigned provider and follows through on each document for timely completion and return to patient or requesting body.
• Answers incoming phone calls.
• Maintains a high level of productivity and accuracy in all tasks assigned.
• Participates in effective, positive and collaborative relationships within and among the Center’s staff, as well as with patients, vendors, contractors, and related resources.
• Ensures all actions, job performance, personal conduct and communications represent the organization in a highly professional manner at all times.
• Ensures and upholds the confidentiality and privacy requirements of all patient records, and manages all daily tasks and activities consistent with HIPAA, state and federal laws and regulations, as well as within BCHC’s policies and procedures regarding confidentiality and security.
• Upholds and ensures compliance with and attention to all BCHC policies and procedures.
• Works to further the mission of BCHC and uphold organizational values.
• Other duties as required.

Education and Requirements

• High School diploma or equivalent. Must be able to speak, read, write and understand English and Spanish. Bilingual required.
• Two (2) years experience in medical / clinic setting with insurance verification preferred but not required.
• Training as a medical assistant, medical secretary or medical records from accredited school preferred, but not required.
• Functions in a multi-tasking, multiple priorities environment, while maintaining accuracy and attention to detail. Performs all duties in a timely and accurate fashion.
• Utilizes a wide variety of office technology and tools to collect, enter, process, file patient records and documentation such as computers, adding machines, fax machines, phones and other related office equipment.
• Communicates with a diverse, sometimes difficult, patient/customer population. Will be required to effectively and politely manage patients and families in situations that can be stressful.
• Knowledge of medical terminology preferred.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 2 years (Required)
• Medical terminology: 1 year (Required)

Work Location: In person

Salary : $16