Best Western

Job Summary
Best Western is seeking dedicated and enthusiastic individuals to join our team. As a member of our hospitality staff, you will play a crucial role in ensuring that our guests have a pleasant and memorable experience. Your commitment to exceptional service will help maintain the high standards that Best Western is known for.

Duties

• Provide outstanding customer service to all guests, addressing their needs and inquiries promptly and professionally.
• Assist with check-in and check-out processes, ensuring a smooth and efficient experience for guests.
• Maintain cleanliness and organization in the lobby, guest rooms, and common areas.
• Handle guest complaints or concerns with empathy and professionalism, striving for resolution.
• Collaborate with team members to ensure all hotel operations run smoothly.
• Support housekeeping staff by reporting maintenance issues or special requests from guests.
• Promote hotel amenities and services to enhance the guest experience.

Qualifications

• Previous experience in hospitality or customer service is preferred but not required.
• Strong communication skills, both verbal and written, with the ability to interact effectively with guests and team members.
• Attention to detail and a commitment to maintaining high standards of cleanliness and service.
• Ability to work flexible hours, including weekends and holidays as needed.
• Basic computer skills for managing reservations and guest information.
• A positive attitude, strong work ethic, and willingness to learn are essential for success in this role.

Join us at Best Western where your contributions will make a difference in creating memorable experiences for our guests!

Job Type: Full-time

Pay: $22.23 - $26.77 per hour

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Pittsfield, MA 01201

Salary : $22 - $27