What are the responsibilities and job description for the Escrow Processor position at Best Homes Title Agency?
Escrow Processor
About the Role
Here we grow again! We are seeking a highly motivated and proactive individual to serve as an Escrow Processor for all aspects of real estate transactions for Best Homes Title Agency and BHT Commercial Title & Escrow Services to maintain our current clientele and support our business growth. The candidate MUST contain excellent communication skills, organizational skills and be a team player. This is a client facing position that also requires a high attention to detail, time management and the desire to provide “best in class” customer service with an out-going personality to match.
Minimum of 3 years of experience as an Escrow Processor is required.
About You
You are great communicator who is ambitious, proactive, resourceful and at your best when thrown a variety of challenges which require solutions. You are comfortable with technology and confident in utilizing your knowledge of escrow processing; however, never hesitate to seek guidance when presented with a new situation or nuance. You are not intimidated by high client service level expectations or challenges associated with meeting those expectations and exceeding them.
Requirements, Knowledge, Skills, and Abilities
- This is an on-site position in Sterling Heights, MI
- 5 to 10 years of title insurance industry experience.
- Technically proficient with preparing quality and accurate real estate closing documents, including but not limited to settlement statements, closing disclosures, conveyance documents, and misc. escrow documents.
- Knowledge of technology including common business software platforms as well as common title and escrow software systems used by the title insurance industry, including but not limited to Resware, Qualia, HOA Status Letter Sites, Lender Client Portals and numerous state, county, and municipal sites.
- Ability to help and backup to all escrow processing department staff.
- Ability to communicate directly and confidently with Customers, providing a detailed accounting of difficult title issues and potential solutions to overcome those issues.
- Ability to handle basic title clearance issues with acquired knowledge and provide professionally written responses or direction to clients.
- Provide exceptional customer service to our clients and internal staff members.
- Overall knowledge of the entire Escrow process from when order is received to the closing table and the ability to handle post-closing communications as needed.
- Excellent communication and interpersonal skills. Leads by example, has high quality standards, and provides educational assistance and constructive feedback to team members.
- Additional duties as may be assigned by Manager.
What We Offer You
- Competitive salary
- Medical (PPO & HMO), Rx, Vision, and Dental benefits available after 90 days
- 401(k) Plan with employer match.
- Paid Short-Term and Long-Term Disability plans.
- Paid Term Life Insurance Policy.
- Paid time off earned from day one and available for use after 90 days.
- Paid holidays.