What are the responsibilities and job description for the Hotel Night Auditor position at Best Western Firestone?
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing front desk responsibilities, performing nightly financial reconciliations, and providing exceptional guest services. The ideal candidate will possess strong customer service skills and a keen attention to detail, ensuring that all guest interactions are positive and professional.
*Duties*
- Perform nightly audits of financial transactions and ensure accuracy in reporting.
- Manage front desk operations, including check-ins and check-outs during the night shift.
- Address guest inquiries and resolve any issues that may arise during their stay.
- Maintain a high level of guest relations by providing personalized service and assistance.
- Process payments and manage cash handling procedures accurately.
- Prepare daily reports for management detailing occupancy, revenue, and other key metrics.
- Ensure the front desk area is clean, organized, and welcoming for guests.
- Utilize phone systems effectively to communicate with guests and staff.
*Skills*
- Strong guest relations skills to foster a welcoming atmosphere for all visitors.
- Excellent phone etiquette to handle inquiries professionally and courteously.
- Background in hospitality management or related fields is preferred.
- Proficient in guest services with a focus on customer satisfaction.
- Multilingual abilities are a plus to cater to diverse clientele.
- Exceptional customer service skills to address various guest needs effectively.
- Familiarity with hospitality software systems and hotel management practices.
- Ability to work independently during night shifts while maintaining attention to detail.
This position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding hospitality experiences.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
Experience:
- Phone etiquette: 1 year (Required)
- Guest relations: 1 year (Required)
- Hospitality: 1 year (Required)
Ability to Relocate:
- Firestone, CO 80504: Relocate before starting work (Required)
Work Location: In person
Salary : $18