What are the responsibilities and job description for the Front Desk Associate position at Best Western Plus Portsmouth?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact, you will play a crucial role in creating a welcoming atmosphere and ensuring a smooth check-in and check-out experience. The ideal candidate will possess strong customer service skills, hotel management knowledge, and the ability to handle various administrative tasks efficiently.
Duties
- Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Conduct night audits to ensure accuracy in billing and guest accounts.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Operate phone systems effectively to manage incoming calls and relay messages promptly.
- Maintain an organized front desk area, ensuring all materials are stocked and readily available for guests.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction and address any issues promptly.
- Provide information about local attractions, dining options, and resort amenities to enhance the guest experience.
- Assist with administrative tasks as needed, including filing reports and managing correspondence.
Qualifications
- Previous experience in a hotel or resort environment is preferred but not required.
- Strong customer service skills with a focus on hospitality management principles.
- Proficiency in phone etiquette and effective communication skills.
- Familiarity with hotel management software is a plus.
- Multilingual abilities are highly desirable to cater to diverse guests.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills with attention to detail in all tasks performed.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Expected hours: 30 per week
Benefits:
- Employee discount
Schedule:
- Evening shift
- Morning shift
- Night shift
Work Location: In person
Salary : $17 - $18
