What are the responsibilities and job description for the Front Desk Agent position at Best Western Plus?
Job Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in the hospitality industry. This role is essential in creating a welcoming atmosphere for our guests and ensuring their stay is enjoyable and memorable. The ideal candidate will possess excellent customer service skills, a passion for hospitality, and the ability to handle various tasks efficiently.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, providing exceptional guest services.
- Manage check-in and check-out processes, ensuring accuracy and efficiency.
- Respond to guest inquiries and resolve any issues or complaints promptly, maintaining high standards of guest relations.
- Handle phone systems to assist with reservations, inquiries, and general information about the hotel or resort.
- Maintain knowledge of hotel amenities, local attractions, and services to provide guests with relevant information.
- Process payments and maintain accurate records of transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist in managing reservations through various platforms while maintaining confidentiality of guest information.
Qualifications
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong communication skills with the ability to engage effectively with guests from diverse backgrounds; bilingual skills are a plus.
- Proficiency in using phone systems and reservation software; familiarity with hospitality management systems is advantageous.
- Excellent problem-solving abilities and a proactive approach to guest services.
- Ability to work flexible hours, including weekends and holidays as needed.
- A genuine passion for providing outstanding guest experiences in a hotel or resort setting.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Expected hours: 8 per week
Schedule:
- Day shift
- Evening shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Indianapolis, IN 46268 (Required)
Work Location: In person
Salary : $13 - $14
