What are the responsibilities and job description for the Front Desk Associate position at Best Western Rutgers?
Job Overview
We are seeking a dedicated and personable Front Desk Associate to join our team at a Best Western Rutgers University hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage guest check-in and check-out processes smoothly and efficiently.
- Handle reservations, cancellations, and modifications using hotel management software.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Respond promptly to guest inquiries and resolve any issues or complaints with professionalism.
- Maintain accurate records of guest accounts and ensure all transactions are processed correctly.
- Conduct night audits as required, ensuring all financial transactions are balanced at the end of the day.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Utilize phone systems effectively for internal communication and guest services.
Experience
- Previous experience in guest relations or customer service is preferred, ideally within the hospitality industry or hotel environment.
- Familiarity with front desk operations and hotel management software is a plus.
- Bilingual candidates are highly encouraged to apply as it enhances our ability to serve diverse guests.
- Strong organizational skills with the ability to multitask effectively in a busy setting.
- A background in hospitality management or related fields is advantageous but not mandatory.
Join our team as a Front Desk Associate where you can showcase your hospitality skills while contributing to an unforgettable experience for our guests!
Job Type: Part-time
Pay: $15.00 - $19.00 per hour
Expected hours: 20 – 30 per week
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
Ability to Commute:
- East Brunswick, NJ 08816 (Required)
Ability to Relocate:
- East Brunswick, NJ 08816: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $19