Refugee Case Aide

Requisition # : req14561

Location: Allentown, PA

Hours: Full-time (40-hours/week)

At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. That's why we focus on strengthening and empowering families, always advocating for family-centered solutions to keep children safe. Our work began in 1944 with the care of a single child. Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families. Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our mission and these shared values: we’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul.

As a Foster Care Case Aide, you will be primarily responsible for providing transportation to clients, draft visitation notes, assist case manager with completing paperwork, and assist with scheduling appointments for clients.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

Essential Job Responsibilities

• Provide transportation to clients for but not limited to medical appointments, foster homes, and other social agencies;
• Assist with scheduling medical and dental appointments for clients;
• Draft and maintain notes related to interactions and areas of concern observed during visits and share notes with assigned case manager;
• Complete paperwork and phone calls for case manager, as requested;
• Schedule and prioritize work duties in partnership with supervisor and other team members;
• Report transportation problems that occur and impede timely transportation request;
• Attend trainings and meetings as assigned by supervisor;
• May assist with file audits and small purchase requests;
• Complete other duties as assigned.
  
  

Qualifications

• High School Diploma or equivalent;
• Demonstrated ability to speak English, and bi-lingual Spanish, a plus;
• Demonstrated organizational skills;
• Excellent verbal and written communication skills;
• Must have an ability to provide excellent and compassionate customer service to a diverse population;
• Ability to work independently with strong attention to detail;
• Must be reliable with time sensitive deadlines and tasks;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office suite;
• Must be 21 years old with a valid driver’s license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Diversity, Equity and Inclusion Commitment.