What are the responsibilities and job description for the Strategic Account Manager position at BigHand?
About BigHand
BigHand offers technology solutions for busy legal professionals that provide data and insights to increase value and profits. Through our expert knowledge and innovative technology, we enable our customers to achieve enhanced efficiency, better decision-making and harness their competitive edge.
We build with tomorrow in mind, transforming ideas into action and empowering our customers to succeed in a world of constant change. We make big happen for our customers.
We are a business driven by our values and have these at the centre of everything we do. Our BigHanders are dedicated to building a culture where We Win Together, We Love to Learn, We Do the Right Thing, We Own It and We Find the Fun.
About the role
The Strategic Account Manager plays a critical role in the continued growth of BigHand.
You will build C-Level Relationships with Large Law Firms across the East Coast. You will successfully build an account strategy resulting in year over year sales growth, driving forward BigHand's product portfolio within territory.
What you’ll do
- Build relationships deep and wide across the legal industry with key personas including the C-suite.
- Leverage your client relationships to grow existing clients BigHand technology portfolios through up-selling and cross-selling.
- Learn and understand the value proposition of BigHand software solutions and effectively communicate this understanding to existing and prospective customers.
- Update client and prospect information in our CRM system (Salesforce).
- Build profiles of prospective clients using publicly available information.
- Track, qualify and route leads sent from all sources including but not limited to direct mail campaigns, inbound and outbound calling, marketing, new sales group, special events, trade shows, and company websites.
- Be curious, and acquire and leverage investigation or probing skills to uncover sales opportunities.
- Travel for business (approx 25%) for high-level meetings, conferences, and events.
What we’re looking for
- Ideally located in or around New York or New Jersey, but anywhere in the US will be considered.
- Experience selling into the legal industry within a Large Law environment.
- Key relationship builder who thrives on creating a personal brand to drive forward their sales success. This includes in-person client meetings and attending industry events.
- Experience using a range of tools to build sales pipelines, including LinkedIn Sales Navigator and other social channels to drive engagement and build relationships.
- Knowledge of Salesforce CRM.
- Strong communication skills with experience selling into key decision makers, including CFO, CEO and other senior stakeholders.
- Ability to work both independently and assist others in a team environment, with ability to quarterback deals in a team selling environment.
- Insatiable curiosity with proven investigation and probing skills to uncover sales opportunities.
What we offer
- 15 days vacation per year 2 personal days to take for anything you like!
- 10 paid holidays, including 4 floating holidays
- 3 additional BigHand days off between Christmas & New Year
- Wellbeing benefits including medical, dental, vision, online wellbeing programs & webinars, access to online therapy and Employee Resource Groups (ERG)
- Company-wide Wellness day, for our teams all across the globe to switch off and spend the day doing something to nourish their mental health
- Opportunities to give back with company volunteer events and individual volunteer days
- Career growth opportunities and study leave options
- Family benefits including enhanced parental leave and fertility support
- Financial benefits including 401K with employer match, short-term disability, life insurance, and flexible spending accounts
- Fully remote working
- Growing business with a global presence and a true focus on work-life balance
Our DEI Commitment
We welcome the unique value and individuality that you can bring to BigHand. We are an equal opportunity employer and are dedicated to recruiting solely based on capability and potential regardless of race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, military status or physical ability. Our BigHanders are dedicated to advancing our culture of belonging by embracing differing viewpoints, opinions, thoughts, and ideas.
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