What are the responsibilities and job description for the Field Service Eng position at Bio-Rad Laboratories?
Overview
Job Responsibilities:
Job Responsibilities:
- Perform field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs.
- Solve a wide range of hardware and/or software problems of varying complexity.
- Coordinate work schedule with colleagues, service operations, and management.
- Instruct customers on the use of our instruments to ensure safe and effective operations.
- Provide proactive and responsive technical support via telephone and email, ensuring successful customer use of our instrumentation.
- Produce accurate and timely reports, including service and expense reports.
- Ensure the highest level of Customer Experience, driving customer satisfaction and loyalty.
- BEng or MEng degree or equivalent qualification in mechatronics, electronics/engineering, or relevant experience in a high-tech environment.
- Strong analytical problem-solving abilities.
- Excellent hand-eye coordination and manual dexterity.
- Proficiency in IT skills, including TCP/IP networking.
- Computer knowledge in both software and hardware.
- Valid driving license.
- Excellent communication skills, both verbal and written.
- Independent, customer-centric, and focused on delivering exceptional service.
- Highly organized, with the ability to handle administrative work, service reports, and customer queries even in fast-paced field environments.
- A cooperative individual who can effectively work from a distance and establish connections with colleagues in the area.
- Self-motivated and eager to take on challenges.
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