What are the responsibilities and job description for the Customer Care Center Representative position at Bloomington Lincoln?
Lincoln of Bloomington is a family owned company located in Bloomington MN. We are in the process of adding a customer care center to help field incoming phone traffic, proactively reach out to customers to inform them of needed services and recalls, and work to secure addition business for the dealership. This is a part time position but as we grow full time opportunities will become available.
Overview
We are seeking a dedicated and enthusiastic Customer Support Representative to join our team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service. This role is crucial in ensuring customer satisfaction and fostering positive relationships with clients. The Customer Support Representative will handle inquiries, resolve issues, and support our customers through various channels.
Duties
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information regarding products, services, and policies to assist customers effectively.
- Collaborate with team members to enhance the overall customer experience and resolve complex issues.
- Maintain detailed records of customer interactions and transactions in the company's database.
- Assist in identifying opportunities for upselling or cross-selling products based on customer needs.
- Stay updated on product knowledge and company policies to provide informed support.
- Demonstrate strong phone etiquette while interacting with customers to ensure a positive experience.
Requirements
- Proficiency in English is required; multilingual candidates are highly desirable.
- Strong computer skills with the ability to navigate various software applications efficiently.
- Previous experience in customer support or client services is preferred.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to work collaboratively within a team environment while also being self-motivated.
- Experience with cash handling is a plus.
- Bilingual candidates are encouraged to apply as it enhances our service capabilities.
Join us in delivering outstanding support to our customers while growing your career in a dynamic environment!
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: 15 – 30 per week
Shift:
- Split shift
Ability to Commute:
- Minneapolis, MN 55420 (Preferred)
Ability to Relocate:
- Minneapolis, MN 55420: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19