Collections Supervisor

At Blue, we discover pathways to realize your possibilities! Our Member Solutions Collections Supervisor requires a thorough understanding of financial institution operations and the role of collections, bankruptcies, and repossessions within the CU, as well as all pertinent policies and regulations. Serves as the direct supervisor for Collectors, especially in the absence of the Member Solutions Manager. Backup as needed as the direct supervisor for the Specialists, especially in the absence of both the Member Solutions Support Supervisor and the Member Solutions Manager. May represent Blue FCU in legal hearings and originates legal actions as required. Assists with escalated collection calls received by the department. May also be asked to handle calls from other areas of the department. Determines loan and account corrections and actions; including but not limited to crediting and/or debiting GLs and loans, altering/updating account information, refunding/assessing fees, charging off delinquent share accounts, restricting funds, and working employee accounts. Makes mortgage loan modification recommendations on severely delinquent loans.

Major Duties and Responsibilities

• Directly supervises Collectors. Involved in hiring, training, delegating assignments, preparing work schedules, managing timecards, and monitoring performance. Tracks and monitors employees’ progress towards goals and standards. Conduct performance reviews and provides coaching on a regular basis. Recommends employee promotions and corrective discipline.
• Backup as needed with approving and processing loan alterations including but not limited to approving payment deferments up to 60 days, repossession, ACH and due date changes, fee refunds, phone payments, etc. Assists the Member Solutions Manager as needed with preparing internal reports for the department, daily and weekly delinquency updates. Assists the Member Solutions Manager with preparing monthly Charge off reports for the Board as well as final processing. Assists the Member Solutions Manager as needed. Assist Member Solutions Manager and Lending VP in document preparation. Investigates and responds to NCUA requests for information.
• Research, collect, and record relevant Collections data for analysis. Recommend strategies to improve processes and create innovative methods to predict future trends. Design, test, and improve the functions of Collections and Core Systems.
• Develops and maintains a working knowledge of the credit union’s Member Solutions policies and procedures in addition to relevant government rules and regulations. Backup as needed as the liaison with the Call Center, handling Member Service tasks associated with Collections Servicelink tickets, such as ACH origin/correction, payment coupon orders, etc. Handle escalated communication from all internal and external channels.
• Supervises and assists the Collectors in responding to all member issues that arise from other CU business (Ebranch and frontline issues, inbound calls and Servicelink tickets, and other internal origins). Supervises and assists with reviewing, approving, or amending CCCS proposals. Research and approve settlement offers from CCCS orgs and Third-Party Collection Agencies.
• Makes loan and account corrections as needed from both internal and external channels. Researches and rectifies misapplied payments as presented through both internal and external channels. Interact with third party vendors, reviews and approves invoices, and continuously identifies and implements process improvements.
• Develops and maintains a working knowledge of all Member Solutions’ specific core systems/applications. Serve as primary consultant/resource/trainer for all Collections core applications to include contact-center platforms and Collections software functionality. Assist Member Solutions Manager and Lending VP in document preparation. Investigates and responds to NCUA requests for information.
• May represent Blue FCU in court actions in cooperation with counsel for all BK and Collection legal actions. Assists and supports legal counsel in document preparation as well as accounts payable associated with actions (payments for process servers, court fees, etc.). Responsible for Bankrupt Account management recording, and legal filings.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Follows established company policies and procedures, including but not limited to: Sarbanes Oxley controls, Business Ethics and Standard of Conduct, Electronic Communications, Confidentiality and Privacy.

Knowledge and Skills

Experience

Three years to five years of similar or related experience, including preparatory experience.

Education/Certifications/Licenses

A high school degree or equivalent, some college preferred.

Interpersonal Skills

A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

Other Skills

Knowledge of Bankruptcy procedures and legal recourse regarding collection processes. Knowledge of repossessions and liquidations of collateral. Familiar with Fair Debt Collections Act (FDCPA). Familiar with Telephone Consumer Protection Act (TCPA).

FULL TIME POSITION

Cheyenne, Wyoming Starting Range: $55,324.04 - $61,832.75

Cheyenne, Wyoming Full Range: $52,069.68 - $78,104.52

Colorado Springs, Colorado Starting Range: $55,988.90 - $62,987.52

Colorado Springs, Colorado Full Range: $55,988.90 - $83,983.36

We are excited to fill this position by 01/03/2025 and encourage you to submit your application as soon as possible for the best opportunity to be considered. We look forward to reviewing your application!

ADA Requirements

Physical Requirements

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Must be able to travel to represent Blue Federal Credit Union at court hearings as required. Travel may be within Wyoming and Colorado.

Mental and/or Emotional Requirements

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

For more information about being a Blue employee please check out these links for a glimpse at the culture and opportunities we strive to provide for our employees:

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At Blue Federal Credit Union, we don’t just accept difference – we celebrate it! We are committed to providing an inclusive and welcoming environment for all our staff and members. Blue FCU is proud to be an equal opportunity workplace. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to race, color, religion, sex (including pregnancy), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. All employment decisions are made based on qualifications, merit, and business need.