Guest Relations Agent and Driver

Overview

Job Summary

Guest Relations Agent and Driver will provide transportation to guests utilizing company vehicles.  It is also a primary duty to In addition, this position shall offer in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation.  This role will focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including pick-up and drop-off, check-in, briefings, flight following and limited ramp operations.  The Guest Relations Agent and Driver will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest. This role will ensure compliance with Blue Hawaiian’s Operational Specifications, Human Resources requirements and Safety Management System.

Essential Functions and Responsibilities include the following:  

• Drive all company vehicles in accordance with all traffic laws to ensure safe transportation for all guests. Provide each guest with a professional and courteous greeting and extraordinary guest service
• Ensure the cleanliness and maintenance of assigned company vehicles.
• Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved
• Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business 
• Other duties as assigned

Additional Job Requirements

• Availability Required:  Sunday – Saturday
• Indicate the percentage of time spent traveling: 0%

Subject to applicable laws and Blue Hawaiian policies, regular attendance is an essential function of the position.  All employees must follow Blue Hawaiians’ employment practices and policies.

Supervisory Responsibilities

This position has no supervisory responsibilities.         

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Education & Experience

• High school diploma or general education degree (GED) and one to three years’ related experience and/or training; or equivalent combination of education and experience
• A Valid Hawaii state drivers license with no history of or outstanding criminal or traffic violations. 
• 1-2 years of sales (or upselling) experience in a performance driven environment
• Extraordinary guest service skills
• Expert-level knowledge of the local area and attractions
• Knowledge of travel and/or ticket industry and concierge experience preferred
• Operational experience preferred 

Skills

• Adaptable and able to support change within the business
• Ability to overcome objections and offer alternate solutions
• Timeliness and a professional appearance
• Excellent written and verbal communication skills (fluent English required, bilingual a plus)
• Strong listening skills to be able to identify customer need
• Self-motivated with the ability to work independently in a sales driven environment
• Ability to occasionally lift to 25 pounds and to stand for long periods of time
• Proven ability to juggle multiple duties and prioritize

Computer Skills

• Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook 
• Demonstrated ability to type 30-40 wpm
• Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Blue Hawaiian is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.