Luxury Client Advisor

Luxury Client Advisor - Purchasing

Bob’s Watches is the world's first and only Pre-Owned Rolex Exchange where consumers can buy, sell, and trade vintage and used Rolex watches at true fair market value. Admired but not easily replicated, our business philosophy is built on trust and integrity and in a very short time we have become the leading online destination for used Rolex watches and vintage Rolex expertise. Check out our website at www.bobswatches.com/about-us to learn more! The Luxury Client Advisor is responsible for evaluating, pricing, and purchasing pre-owned luxury timepieces.

Duties & Responsibilities

• Visually authenticate, evaluate, price, and purchase pre-owned luxury
• timepieces in accordance with Company guidelines.
• Research fair market value and demand of pre-owned luxury timepieces.
• Deliver world class customer service and support to customers before, during, and after the purchase process.
• Identify and implement opportunities to personalize the purchasing experience.
• Manage an inbound queue of leads in a timely and efficient manner.
• Meet or exceed established purchasing quotas.
• Attend meetings, events, and training seminars to keep abreast of the latest industry developments.
• Continuously learn and develop stronger purchasing skills and strategies as well as gain knowledge about the luxury watch industry.
• Adhere to company security and confidentiality policies regarding customer information, credit status, etc.
• Other duties as assigned.

Qualifications

• 1 year(s) of sales and/or purchasing experience, preferably in the jewelry industry and/or luxury retail industry.
• Knowledge of and a passion for vintage and/or modern luxury timepieces, particularly Rolex, is a plus!
• Excellent communication, negotiation, and problem solving skills with the ability to persuade and influence others.
• Strong interpersonal skills with a focus on delivering world class customer service.
• Ability to interact with others in a professional, tactful, and sensitive manner.
• Ability to thrive in a fast-paced work environment and to work independently as well as part of a team.
• Working knowledge of Microsoft office (Excel, Word, Outlook, etc.) and CRM software.
• High School Diploma/GED or equivalent combination of education and work experience.

What We Offer

• Salary: $20.00 - $25.00 per hour commission
• Dental, Health, and Vision insurance.