FRONT DESK AGENT-OVERNIGHT SHIFT

Job Purpose:

Under the general guidance of the Bohemian Club, Clubhouse Operations Manager, perform all duties connected with arriving members and their guests as well as answering and field questions correctly in a timely manner. Also, to ensure that all our members and guests receive high quality, personalized service.

Duties & Functions:

• Greet members, guests, and other visitors to the club. 
• Professionally answer the phone and route calls to the proper departments/ person.
• Ensure all requests are handled accurately and they receive the appropriate service, attention, and follow up.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, guest rooms, room changes, and account inquiries, and reservation inquiries.
• Update and maintain notes on member interactions, pass on all relevant notes to the Managers.
• Ensure the correct procedure and policy standards are adhered to as per the Front Desk Manual.
• Ensure all necessary supplies are available for the front desk, manage par stock and request supplies.
• Ensure work areas are cleaned and maintained at all times.
• Work Overnight shift and day shifts when needed

Specific Job Knowledge & Skills:

• High School Diploma or equivalent required
• One to two years in a public contact position, preferably in an upscale club or hotel
• Computer skills needed to enter and locate work-related information
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Ability to maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork

Physical Abilities:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance
• Ability to spend extended lengths of time viewing a computer screen 
• Requires grasping, writing, repetitive motions, listening and hearing ability, and visual acuity 
• Stand, sit or walk for an extended period of time or for an entire work shift
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Other duties as assigned

 **This is a Union represented position- Local 2