Primary Responsibilities

Assist the General Manager in maintaining best in class customer service and satisfaction for the Booneshine tasting room / restaurant in Boone, NC.

Primary Responsibilities (Front of House Management)

• Continuous evaluation of the guest experience and identifying areas of improvement
• Oversight of restaurant and service during peak operational hours
• Develop and maintain standard operating procedures for the tasting room / restaurant
• Weekly beverage and supplies ordering
• Front of house staff scheduling
• Maintaining health code standards
• Maintaining merchandise inventory and reordering as needed
• Assisting the General Manager with training development, shift lead coaching, and admin responsibilities

Secondary Responsibilities

• Maintain and update menus
• Assist with orientation, training, and welcoming of new team members
• Organize family meals and staff events
• Staff development - work with shift leaders to develop creative problem-solving skills and identify areas of focus (i.e. communication between host, expo, and shift leads)
• Developing and implementing a detailed cleaning and maintenance schedule
• Attending weekly tasting room meetings

Review Period

• Quarterly performance evaluation and reviews will be held with the General Manager