What are the responsibilities and job description for the Counter Sales Associate position at Border Tire?
Responsibilities
- Assists all customers (retail and shop) in selecting required tires / parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements, specials, and ensures that the customer is exposed to the full product line.
- Answer phone calls, providing price quotes and other information within a timely matter.
- Reviews estimates to be sure the tires / parts that are ordered are correct and all pricing is in line with the estimate.
- Provides a high level of service to internal and external customers.
- Notifies the Service Manager of out-of-stock tires / parts or shop materials that need immediate attention.
- Locates out-of-stock tires / parts from an outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered tires / parts have been received.
- Notifies the Service Manager when all tires / parts have arrived and when they will be delivered.
- Follows up on back-ordered tires / parts.
- Verifies will-call and back-order fills weekly and returns to vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Assists outside sales representatives with their orders.
- Makes sure all internal requests for tires / parts are billed on the service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for tires / parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order tires / parts.
- Solicits assigned accounts by phone.
- Keeps front and rear counter areas clean and uncluttered.
- Cleans computer terminals and printers daily.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the manager in maintaining a lost sales tracking program.
- Maintains professional appearance.
Qualifications :
Benefit Conditions :
Salary : $18 - $20
