What are the responsibilities and job description for the Administrative Assistant position at Boston IVF?
Boston IVF, Managed by RMA is seeking an Administrative Assistant to join our growing team in our Waltham Office.
Hours will be Monday-Friday 9:00am-5:00pm with a rotating weekends at our Waltham location.
The Administrative Assistant maintains patient satisfaction by answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff as well as greeting patients and moving them through a predetermined schedule of appointments. This position resolves problems by working in concert with members of our multi-disciplinary teams to present a positive Practice image to our patients, referring physicians, and the general public.
How You'll Contribute:
We always do whatever it takes to ensure an exceptional patient experience. In general, the Patient Services Coordinator will be responsible for:
Responsibilities include:
- Welcome and greet patients and visitors
- Answer patient phone calls
- Maintain a professional composed demeanor
- Comfort patients by anticipating patients’ anxieties; answering patients’ questions
- Schedule patient appointments
- Follow physician appointment templates
- Assess schedule conflicts and problems with recommendations for solutions
- Maintain patient accounts by obtaining, recording, and updating patient demographic, financial and insurance information
- Collect co-pays and patient payments
- Work with the nurses to coordinate total patient care
- Collaborate with the Finance Department to make sure all reimbursement/insurance information has been received
Skills & Requirements:
- High School Diploma (GED) required. Associate degree preferred
- Minimum 1 year as a medical office receptionist
- Minimum 3 years customer services experience
- Excellent computer skills
- High level of listening skills
- Ability to communicate accurately and concisely
- Excellent interpersonal skills
- Aptitude to work independently and demonstrate good judgment
- Ability to work in a high standard, stressful environment
- Must be available to work weekends and overtime as needed
- Must be available to rotate to RMANJ satellite offices as needed
Comprehensive full time benefits package to all employees who work a minimum of 30 hours per week.
- Medical, Dental, Vision Insurance Options
- Paid Time Off & 8 Paid Holidays
- Company Paid Life Insurance, Long Term Disability & AD&D
- Flexible Spending Accounts
- Employee Assistance Program
- Retirement 401K Plan
- Optional benefits including STD, Life & AD&D Buy-up plans & more.
