Full Time Night Audit

Job Summary:

·        Responsible for greeting guests as they enter the hotel in the overnight hours. Check in and check out guest in a friendly and helpful manner. Strong ambassador for Bradford House in all interactions with guests.

Essential Job Functions

·        Verify all account postings and balances. Makes daily deposits (as applicable).

·        Run end of day process in property management software and summarizes results and/or submit reports for management as requested.

• Greet all guests as though you are welcoming them to your own home with a genuine smile and eye contact.
• Ensure that you are using the guests’ name at all times, once known.
• Answer multiple phone lines within 3 rings, using correct greeting and telephone etiquette, to book hotel and dinner reservations and answer general questions.
• Check guests into and out of our booking system. Verify information with the guest, requesting identification.
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data
• Provide information to guest of the location of their guest room and amenities.
• Encourage guest retention by anticipating guests needs, respond promptly and acknowledge all guests.
• Maintain complete knowledge at all times to anticipate guest inquiries promptly:
• all hotel features/services, hours of operation, etc
• all room rates, special packages, promotions, etc
• daily house count, expected arrivals, expected departures, etc
• scheduled daily group activities, restaurant daily specials, etc
• the area around the hotel, what is available for local eateries and entertainment, etc
• Handle guest complaints in a professional and polite manner. Resolve ensuring guest satisfaction.
• Carry yourself with professionalism, organization, and knowledge to provide guests with instant confidence in our property
• Instill a calm, organized, heartfelt, urgent approach when interacting in stressful situations. Troubleshoot emergencies.
• Maintain and promote a positive and cooperative work relationship with communication between all departments.
• Communicate pertinent guest information or complaints to designated departments.
• Inspect/Walk the guestrooms, public areas and grounds for cleanliness and maintenance issues. Ensure consistent quality.
• Perform all duties according to safety procedures, including the use of PPE.

·        Maintain and promote a positive and cooperative work relationship with all hotel departments.

·        Follow all procedures and policies set forth by the company, and department.

·        Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register, be able to account for any discrepancies.

Essential Core Skills and Competencies

·        Requires ability to take written and verbal direction in English and speak English clearly. 

·        Reliable and responsible character, with exceptional follow up and attention to detail.

·        Friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once.

·        Good listening skills, with the ability to respond quickly to needs and requests.

·        Exceptional organizational skills with the ability to balance and prioritize work.

·        Exceptional service orientation, with keen ability to focus and deliver on guest needs.

·        Proactive approach with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.

·        Have sufficient computer skills that will allow them to be able to use, in a proficient manner, all company issued software programs implemented.

·        Highly motivated and detail-oriented self-starter.

·        Able to perform routine work or the same task over and over again.

·        Able to communicate effectively with guest, team members and management in English.

·        Ability to understand and comply with proper cleaning techniques.

·        Ability to take direction and follow instructions.

·        Ability to work effectively as an independent contributor, and as a part of a collaborative team.

·        Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.

·        Consistently at work and on time.

Supervisory Responsibilities

·        None

Work Environment

·        Most work is performed indoors. Occasionally service is required to outdoor areas.

·        Frequent use of office equipment such as iPads, TVs, computers, and phones.

Physical Demands:

·        Ability to go up and down stairs often during shift, sometimes with large, heavy items.

·        Requires regular listening and hearing ability and visual acuity.

·        Requires ability to reach, bend, stoop, kneel, and lift up to 40 pounds intermittently during the work shift.

·        Requires ability to work in a standing position for long periods of time

·        Must have moderate hearing to hear customers, supervisors, and communicate with other staff. 

·        Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. 

·        Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. 

·        Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Expected Work Hours and Location:

·        Work is any time during operational hours overnight, weekends, and holidays.

·        Possibility of working weekly hours work to extend beyond 40.

·        One Location – Bradford House

Education and Experience:

·        1 years of prior hotel experience or customer service experience.

·        High School diploma or equivalent.

·        Familiarity with hospitality industry.

Other Eligibility Qualifications:

·        Legally eligible to work in the United States.

·        Strong computer skills.

·        Able to read and speak the English language well.

·        Able to pass a background check and pre-employment drug screening.

·        Reliable transportation.

Pay:

·      $12.00-  $13.00 per hour

Hours:

·        Sunday-Thursday 11p-7a overnight - 40 hours per week.

Employee Discounts:

·        Restaurant: All employees will receive 50% off food for themselves and 30% off food for up to five (5) guests. The employee must always be accompanying their guest. No alcohol is discounted for employees or their guests ever.

·        Hotel: All employees will receive 35% off the posted Best Available Rate for a maximum number of 10 room nights per calendar year. The employee may stay themselves or offer to a friend or family member.

Benefits:

·        Dental Insurance

·        Health Insurance

·        Paid Time Off

·        Vision Insurance

Benefit Conditions:

·        Waiting period applies

·        Only full-time employees eligible

Salary : $12 - $13