Desktop Support with ITIL

Title- EUC Deskside Support

Location- St. Louis, MO (Day1 Onsite)

Duration- 3-6 Months

Client: Tech Mahindra

Responsibilities and Duties:

• IT Inventory management of Organization assets at Client location and annual reconciliation.
• Accountable for ensuring that a well-developed End User technology upgrade plan is maintained and executed to support the organizations capacity, performance, and availability requirements.
• Act as an escalation point for all end User related issues and ensures these are resolved in an appropriate and timely manner to meet agreed SLA expectations.
• Ensure that all operational process ( Service Desk, VIP Support, Regional Support and User Desk provisioning ) managed to support organization's SLA requirements
• Manage End User Technology upgrades as required.
• Improvements in the existing process and formulating new Processes.
• Governance for Incident at User Desk Management.
• Establish an environment where the End User Services team engages effectively with other groups with prime focus on End User Infrastructure to be resourced and delivered in a timely manner
• Ensure that a process of continuous review and improvement are inherent throughout all elements of the End User Services team
• Continually review the capability needed to support the organization in delivering on outcomes and ensure action is taken to address identified capability gaps within the End User Services team.
• Provide Leadership that inspires others to succeed and develop, and proactively share experience, knowledge and ideas.

Qualifications:

• BA/BS in Business Administration, Finance, Computer Science, or an equivalent combination of education and/or experience.
• Proficiency in analytical, organizational, project management, interpersonal and communication skills (written and oral).
• Total 8 Years’ experience required.
• 5-6 years of experience in leading a team for end user support.
• Proficiency in building reports related to incidents and service requests and compliance.
• Ability to perform detail-oriented business and technical analysis to discover, refine, and document the requirements for technically oriented projects.
• Ability to multi-task and solve problems innovatively.
• Having knowledge of Service Management.
• Certification in ITIL Mandatory.

Job Type: Contract

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Work Location: On the road

Salary : $25 - $28