HM Food Service Waitstaff

Description

1. Provides residents with tray cards at service time.
2. Receives resident menu selections from residents or nursing staff at meal service time.
3. Serves food in a neat and attractive manner, according to the selection of the resident.
4. Adheres to portion control standards.
5. Follows safety and sanitation guidelines established for Food Service.
6. Maintains clean and orderly work areas.
7. Serves food from steam table to nursing staff in the Health Care Center dining rooms and to the residents in the Assisted Living dining room.
8. Delivers/collects room trays to/from nursing staff or Assisted Living residents, as requested.
9. Requests special items from the main kitchen for Heath Care Center and Assisted Living residents and occasionally retrieves them from the kitchen.
10. Resets the Health Care Center and Assisted Living dining room tables after the previous meal has completed.
11. Source, monitor, evaluate and provide direction to direct report, as needed. Provide professional growth and development; develop and communicate goals and objectives. Monitor and provide constructive feedback.
12. Respond to questions from facility personnel accurately and timely.
13. Complete accurate and timely documentation.
14. Answer phones, take messages, and respond to requests timely.
15. Maintain compliance with all BPHI policies, procedures and requirements. Maintain compliance with all federal and state laws. Maintain compliance with all agency regulatory guidelines and requirements.
16. Assist, guide and support supervisors with employee selection, review, evaluation and terminations.
17. Attend and participate in trainings and staff meetings as required.
18. Develop emerging leadership through professional growth and development.
19. Responsible for supporting and representing BPHI at special events, activities and other assigned functions.
20. Work successfully as a part of a team and responsible for developing then maintaining strong working relationships with co-workers.
21. Perform general office tasks as required.
22. Perform special assignments, projects, and other duties as required.

Numbers [1-10] are considered Primary Duties for this job.

* Indicates essential functions of the job.

1. Ability to write, read, and understand directions
2. Requires proficient ability to speak, read and write English professionally.
3. Requires ability to work with frequent interruptions; ability to work under pressure and remain flexible as priorities change.
4. Requires proficient ability to exhibit detail-oriented skills necessary to understand and manage a wide-range of information; ability to maintain a routine. Requires excellent organizational skills.
5. Requires ability to establish and maintain effective professional working relationships with co-workers, employees, and outside representatives.
6. Requires excellent interpersonal skills; excellent public professional presentation skills required.
7. Requires ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings.
8. Requires ability to provide strategic and logistical planning and facilitate meetings, conferences, workshops, and trainings as required.
9. Requires ability to speak clearly and make self understood effectively in face to face interactions; articulate with accuracy to speak on the phone.
10. Requires ability to hear and receive verbal instructions, answer phones, communicate with people in situations with some background noise.
11. Requires excellent communication and presentation skills. Requires ability to effectively interact with all levels of internal and external constituents.
12. Requires ability to communicate effectively both orally and in writing and speak in front of groups.
13. Requires ability to work under minimal supervision; ability to exercise independent professional judgment.
14. Requires ability to maintain confidentiality.
15. Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under BPHI’s insurance policy. Must be at least age 21 to drive on behalf of the Company.
16. Requires job holder to work nights and weekends as requested.
17. Requires the ability to grasp, push, pull, carry and otherwise manipulate objects; ability to perform tasks requiring action of muscles or groups or muscles and foot and/or eye-hand coordination.
18. Requires ability to use up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or 10 pounds continuously to move objects.
19. Requires ability to walk, stand and sit, sometimes for prolonged periods of time.
20. Requires sufficient good health to properly discharge duties. Employees shall not be permitted to work who have infectious disease or skin lesion for the duration of the communicability.

     

1. Planning and Organizing. Establish a course of action for oneself and/or others to accomplish specific goals. Plan proper assignments and appropriately allocate resources.
2. Leadership. Create and communicate a clear a vision/ goal, gain alignment with appropriate stakeholders, and foster a supportive climate that will achieve the desired results.
3. Project/Program Management: Effectively direct and integrate all aspects of a project or program, ensure that work progresses toward achieving goals and objectives.
4. Self management. Demonstrate self-control and an ability to manage time and priorities. Make sound decisions even under pressure.
5. Communication. Clearly express ideas, either verbally or in writing, to include but not limited to grammar, organization, and structure.
6. Research. Effectively identify, collect, organize, and document data and information in ways that make the information most useful for subsequent assessment, analysis, and investigation.
7. Willingness to Learn. Assimilate and apply new job-related information promptly.
8. Creative & Innovative Thinking. Develop innovative ideas that provide solutions to all types of workplace challenges. Involves adapting traditional or devising new approaches, concepts, methods, models, designs, processes, technologies, and/or systems. Includes a willingness to take fresh perspectives and risks in his/her thinking and seeking out fresh ideas from a wide variety of sources.
9. Ethics & Integrity. Consistently earn the trust, respect, and confidence of coworkers and customers through consistent honesty, forthrightness and professionalism in all interactions. Includes meeting commitments and promises.

1. Team Player. Work effectively with others in the organization and outside the formal lines of authority (i.e., peers, other units, senior management, and the like) to accomplish organizational goals and to identify and resolve problems. Includes considering the impact of your decisions on others.
2. Critical Thinking. The ability to actively and skillfully conceptualize, apply, analyze, synthesize, and/or evaluate information as a guide to belief and action.
3. Bias for Action. The propensity to act or decide without customary analysis or sufficient information to achieve critical goals or objectives. Includes responsible risk-taking.
4. Self-Starter. Demonstrate initiative to take action to achieve goals beyond what is necessarily called for. Includes the ability to work in a less structured environment.
5. Customer Service Orientation. Make efforts to listen to and understand the customer (both internal and external), anticipate customer needs and give high priority to customer satisfaction.
6. Self-Confidence. Demonstrate initiative, confidence in oneself, resiliency and a willingness to take responsibility for personal actions. Have the courage to voice views that are unpopular
7. Thoroughness. The ability to balance an attention to detail with the cost and benefit of doing so.
8. Adaptability. Maintain effectiveness in varying environments, tasks and responsibilities, or with various types of people. Stay agile in the face of change.

The purpose of Brazos Presbyterian Homes, Inc.’s job description is to describe the basic function, major responsibilities/tasks and essential functions of each job so that employees can better know what is expected of them. The descriptions also provide information useful for recruiting, training, and performance appraisal. This document does not create an employment contract, nor does it modify the at-will employment status of all employees.

A job description is not meant to inhibit employee creativity or innovation. The description will be revised as job responsibilities change materially.

Qualifications

1. Ability to write, read, and understand directions
2. Requires proficient ability to speak, read and write English professionally.
3. Requires ability to work with frequent interruptions; ability to work under pressure and remain flexible as priorities change.
4. Requires proficient ability to exhibit detail-oriented skills necessary to understand and manage a wide-range of information; ability to maintain a routine. Requires excellent organizational skills.
5. Requires ability to establish and maintain effective professional working relationships with co-workers, employees, and outside representatives.
6. Requires excellent interpersonal skills; excellent public professional presentation skills required.
7. Requires ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings.
8. Requires ability to provide strategic and logistical planning and facilitate meetings, conferences, workshops, and trainings as required.
9. Requires ability to speak clearly and make self understood effectively in face to face interactions; articulate with accuracy to speak on the phone.
10. Requires ability to hear and receive verbal instructions, answer phones, communicate with people in situations with some background noise.
11. Requires excellent communication and presentation skills. Requires ability to effectively interact with all levels of internal and external constituents.
12. Requires ability to communicate effectively both orally and in writing and speak in front of groups.
13. Requires ability to work under minimal supervision; ability to exercise independent professional judgment.
14. Requires ability to maintain confidentiality.
15. Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under BPHI’s insurance policy. Must be at least age 21 to drive on behalf of the Company.
16. Requires job holder to work nights and weekends as requested.
17. Requires the ability to grasp, push, pull, carry and otherwise manipulate objects; ability to perform tasks requiring action of muscles or groups or muscles and foot and/or eye-hand coordination.
18. Requires ability to use up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or 10 pounds continuously to move objects.
19. Requires ability to walk, stand and sit, sometimes for prolonged periods of time.
20. Requires sufficient good health to properly discharge duties. Employees shall not be permitted to work who have infectious disease or skin lesion for the duration of the communicability.