Deskside Support & Infrastructure Analyst

Bridges Healthcare is seeking a Deskside Support & Infrastructure Analyst

$28 to $31 per hour commensurate with experience

Benefits for the positions include:

• Competitive pay commensurate with experience
• Medical and Dental with significant employer contribution to the premiums and HSA (if chosen as your plan)
• 403(b) with a generous employer contribution
• Employer-Paid Life Insurance
• Paid Vacation with 22 days to start, paid personal days, paid sick time, paid winter holiday break days, plus 11 paid holidays

PURPOSE and POSITION OVERVIEW:

Deskside Support Analyst is a vital member of Bridges Healthcare Enterprise IT Services Team, responsible for implementing and managing Bridges Healthcare End User computing systems. As a member of a small team in a fast-paced environment, this role will require both strong intellectual agility and hands-on technical skill.

DUTIES and RESPONSIBILITIES

• Implementing, maintaining and administering end user computing devices and related computing environments including systems software, applications software, hardware, and configurations
• Setting up, configuring, troubleshooting and maintaining QC and manufacturing lab quality systems
• Leverage innovative methods and technologies to identify and solve problems related to performance, reliability and availability of systems
• Protecting data, software, and hardware by coordinating, planning and implementing system security measures such as backups and patching to ensure effective HIPAA Security measures and procedures are intact and effective
• Duties will include troubleshooting and repair of OS's, MS Office 365 Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, Apple iOS devices support, imaging, data wiping, asset control, and detailed ticket documentation.
• New hire deployments, PC refresh deployments, phones and A/V meeting support, are also part of weekly duties.
• Provide positive customer experiences when working with users
• Perform any other department or agency-related duties or special projects as directed by supervisor.

QUALIFICATIONS and COMPETENCIES

• Associate Degree or technical institute degree or equivalent experience required
• 6 years minimum of consistent experience in IT Deskside/Desktop break/fix support or similar role
• 3-5 years of experience in a healthcare provider organization
• Excellent Windows 7/10 and Microsoft Office Suite trouble shooting skills, as well as hardware trouble shooting skills.
• Zendesk ticket system experience a PLUS.
• Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills REQUIRED
• Hands-on experience with Windows/Mac iOS/Android environments
• Full understanding of Quality Management activities related to qualification, GxP for Healthcare IT Validation and change management of IT Systems
• Ability to create and maintains strict GxP for Healthcare IT application support documents including SOPs, technical configurations, design and validation documents
• Ability to work with all levels of staff within and outside of Enterprise IT Services and outside the organization
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
• Strategic, but also pragmatic, detail-oriented with a willingness to be hands-on
• Strong written and verbal communication skills

Bridges is STAR-LRP AND HRSA Approved, and some positions may be eligible for loan repayment through these programs.

Only candidates whose qualifications meet the requirements of the position will be contacted. No phone calls, walk-ins or third parties, please. We regret that we cannot provide relocation assistance for this position.

Affirmative Action / Equal Opportunity Employer / Minorities / Females / Disabled / Veterans

Salary : $28 - $31