What are the responsibilities and job description for the Customer Care Associate position at Brigit?
Hi, we're Brigit! A holistic financial health company helping everyday Americans build a brighter financial future. With a business model that is aligned with our customers, we create transparent, fair, and simple financial products that put money back in the hands of our members, help them spend wisely, avoid unfair fees and build their credit quickly. If autonomy, ownership, and having meaningful input at the company you work for is important to you, come join our growing team!
Brigit is doing innovative and exciting work, but don't just take our word for it, our work is being recognized by others :
- Built In's 2023 & 2024 Best Startups to Work For In New York City
- Built In's 2024 Best Startups to Work For In the U.S.
- Fast Company's Most Innovative Companies of 2022
- Forbes Fintech 50 2022
- Business Insider's Most Promising Consumer Startups 2022
Role overview
As a Customer Care Associate, you will be joining a team of passionate agents responsible for all basic tasks of Customer Care. As the front line to our customers, your primary goal will be to handle all customer interactions with empathy, spot trends in customer issues and escalate to other departments in a manner that is consistent with our brand and our values.
What you'll be doing
What you have
Location & Schedule
Our Benefits & Team
The anticipated annual base salary for this position is $45,000 - $48,000. This range does not include any other compensation components or other benefits for which an individual may be eligible. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and / or from which they will be performing the job.
Brigit is committed to providing equal employment opportunities for all applicants and employees without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. We are proud to be an equal opportunity workplace.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodations@hellobrigit.com.
Salary : $45,000 - $48,000
