105 Customer Care Associate Jobs in New York, NY
Brigit is Hiring a Customer Care Associate Near New York, NY
Brigit is doing innovative and exciting work, but don’t just take our word for it, our work is being recognized by others:
- Built In’s 2023 & 2024 Best Startups to Work For In New York City
- Built In’s 2024 Best Startups to Work For In the U.S.
- Fast Company’s Most Innovative Companies of 2022
- Forbes Fintech 50 2022
- Business Insider’s Most Promising Consumer Startups 2022
What You’ll Be Doing
- Respond to emails and live chats (goal is 200/tickets a day, depending on volume)
- Learn and be an expert in all the issues/situations our users need assistance with
- Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve
- Feel comfortable in escalating tickets as required and follow through to resolution
- Acknowledge all feedback given from management regarding QA, attitude, or performance reviews
- Escalation of all BBB threats, CFPB threats, FTC threats, legal matters and other high pressing issues to Management
- At least a Highschool Degree or equivalent
- 2 years of experience in customer support
- Passion about helping people and providing incredible customer care
- Ability to work in a fast-paced work environment and thrive in ambiguity. Can handle a large volume of email inquires and solving customer questions in a timely manner
- Empathy and problem solving skills
- Efficient and clear communication skills to resolve difficult customer issues
- Strong ability to spot trends or problems and creatively find solutions
- Professional response to negative feedback or user interactions
- This is a hybrid role, based out of our NYC office. Required to be in office twice a week with at least one weekend day at home.
- Please note, one weekend day is required. This person will work either a Sunday-Thursday or Tuesday-Saturday schedule.
- This role is eligible for overtime hours.
- Medical, dental, and vision insurance
- Equity participation
- Flexible PTO Policy
- 401k plan
- Paid Parental Leave
- Physical and mental wellbeing benefits including Wellhub for access to virtual workouts and discounted gym memberships, and Headspace for covered virtual therapy sessions and unlimited on demand health support
- Monthly reimbursements to use against wifi and cell phone bills
- Annual reimbursement for Learning & Development
- Help hard working Americans build a brighter financial future
- High-growth company at an early stage
- A dynamic, flexible and collaborative start-up work environment with a highly talented team
Brigit is committed to providing equal employment opportunities for all applicants and employees without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. We are proud to be an equal opportunity workplace.
Job Summary
Full Time
IT Outsourcing & Consulting
$47k-59k (estimate)
08/23/2024
09/20/2024
hellobrigit.com
NEW YORK, NY
25 - 50
2017
Private
ZUBEN MATHEWS
$5M - $10M
IT Outsourcing & Consulting
Related Companies
About Brigit
Brigit is a fintech platform that provides spend management and credit support solutions for individuals.
The job skills required for Customer Care Associate include Problem Solving, Communication Skills, Customer Support, Customer Care, Empathy, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Associate positions, which can be used as a reference in future career path planning. As a Customer Care Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Associate. You can explore the career advancement for a Customer Care Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Associate job description and responsibilities
Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.
02/19/2022: Phoenix, AZ
Understand customer requirements so as to provide appropriate clarifications and solutions.
04/02/2022: Dayton, OH
Work within various teams to ensure outstanding customer service.
03/12/2022: Detroit, MI
Maintain broad knowledge of customer products and services.
03/25/2022: Burlington, VT
Provided excellent customer service customers with a friendly approach and maintaining a positive attitude.
04/17/2022: Lancaster, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Associate jobs
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/08/2022: Reading, PA
Maintain an updated knowledge of the organization's products, services, and customer service policies.
01/29/2022: Lompoc, CA
Customer orientation and ability to adapt/respond to different types of characters.
02/04/2022: Canton, OH
Being able to adapt, pivot, and bend the general rules to please a customer enhances the service experience.
04/12/2022: Santa Maria, CA
Delivering great customer experiences (CX) needs to be everyone’s job.
02/01/2022: Nashua, NH
Step 3: View the best colleges and universities for Customer Care Associate.
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