Experienced Service Advisor/Writer

Brooklyn CDJR is looking to add an Experienced Service Advisor to join our team!

We are looking for a Service Advisor/Writer experienced with Domestic brands such as Dodge, Chevy, GMC, Chrysler, Jeep, Ram ect..

**$5K SIGN ON BONUS AVAILABLE** (For applicants with CDJR Service Writing experience)

Pay range: $66k-$125k per year!

The Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

RESPONSIBILITIES

• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Helps educate/train new staff members
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Post-secondary automotive training or equivalent work experience
• 2 years dealership service writing experience REQUIRED
• Broad scope of automotive mechanical/electrical knowledge
• Neat, clean, and professional appearance
• Pleasant/friendly demeanor and an outgoing personality
• Highly professional and dependable
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff
• Team Player!
• Unrestricted driver's license and clean driving record
• Able to drive both automatic and standard-transmission vehicles
• Basic computer and internet skills

Job Type: Full-time

Pay: $66,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift

Work Days:

• Monday to Friday
• Weekends as needed

Experience:

• Service writing: 3 years (Required)
• CDJR: 2 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Brooklyn, NY 11234 (Required)

Work Location: In person

Salary : $66,000 - $125,000