What are the responsibilities and job description for the Personal Shopper position at Brookshire?
Job Summary
Prepares online customer orders by selecting quality products with speed and accuracy. Provides excellent customer service and remains current on product selection and standards.
Essential Duties and Responsibilities
- Prepares orders received online by accurately selecting product from shelves and organizing for order pick-up in a timely manner.
- Identifies item out-of-stocks, recommends substitutions of similar value, and promotes advertised specials.
- Ensures accurate checkout totals for customers by properly weighing, keying, and scanning items.
- Remains current on product knowledge and food safety standards to ensure quality and freshness of orders. Places orders in storage at proper food temperature and promptly retrieves from storage prior to customer’s arrival.
- Organizes, bags, and loads orders into customer vehicle.
- Maintains friendly and customer-service-oriented attitude by assisting customers with online orders, answering questions, responding to complaints, and providing substitution options.
- Accesses or memorizes product codes and remains familiar with ad and special items.
- Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, etc.
- Takes precaution when handling objects to avoid damage to products, property, etc.
- Maintains safe and sanitary working and shopping environment. Cleans workspace and cash wrap; and spot cleans spills and breakages.
- Uses suggestive selling initiatives to promote product sales.
Knowledge, Skills and Abilities
Education, Experience, and Qualifications
Physical Demands
Work Context and Environment
Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.
