What are the responsibilities and job description for the Director of Spa and Wellness position at Brush Creek Ranch?
Who We Are
At Brush Creek Ranch, we are more than just a destination; we are an experience. Nestled in the stunning landscapes of Wyoming, we offer luxury adventures in the great outdoors. Working at Brush Creek Ranch means joining a team dedicated to creating unforgettable experiences for our guests. With a commitment to hospitality and service excellence, we foster an environment where you can thrive, grow, and bring your best self to work every day.
What You’ll Do
As the Director of Spa and Wellness, you will:
- Develop protocols for all spa services and design a profitable retail operation while ensuring a luxurious guest experience.
- Supervise and coordinate activities of associates delivering spa services, including skin care, nail services, massage, and locker room operations.
- Evaluate and maintain spa equipment, ensuring regular maintenance and good condition for all tools such as steamers, massage tables, pedicure chairs, and UV sterilizers.
- Manage spa cleanliness, safety, and compliance with loss prevention policies and sanitation standards.
- Oversee retail operations, including product evaluation and enhancements, merchandising, and associate incentive programs for upselling and commissions.
- Monitor supply and equipment inventories, staying within budget while ensuring associates have the necessary tools and uniforms.
What You’ll Bring
- Extensive knowledge of spa services, luxury spa products, and operating procedures, including skincare, nail care, and wellness programs.
- Strong financial management skills, with experience in P&L analysis, operating budgets, and inventory control.
- Excellent communication, conflict management, and customer relationship skills.
- Leadership and training abilities to effectively manage labor productivity and develop team talent.
- Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA).
- Experience in a freestanding spa, resort, or health facility, with a high school diploma required; a bachelor’s degree is preferred.
What You Can Look Forward To
- Medical, Dental, and Vision Insurance starting on Day 1
- Paid Parental Leave and Short-Term Disability
- Unlimited Referral Bonuses
- Vacation and Paid Time Off (PTO) with rollover
- Tuition Reimbursement
- Complimentary and Discounted Rooms
- Leadership development opportunities
At Brush Creek Ranch, we are committed to being an equal opportunity employer.