Practice Manager

Overview

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

We at Vision Innovation Partners provide expert management and support to the leading providers of comprehensive eye care services in the Mid-Atlantic Region. The Company supports many of the leading clinical practitioners in the market by leveraging its experienced management team, scalable technology and systems, and well-developed back-office functions, including compliance, managed care contracting support, finance, medical records management, practice management, and marketing. Our priority is to enable providers to do what they do best: improve each patient’s life through supportive vision care. We provide services to 24 practices, ambulatory surgery Centers,56 locations, and 150 providers throughout Maryland, Washington D.C, Virginia, and Pennsylvania. For more information, please visit https://www.visioninnovation-partners.com/.

As the Practice Manager, you'll assist the Regional Administrator in overseeing the day-to-day operational functions for the clinic, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner. You'll provide leadership, guidance, and expertise to all staff members as well as effectively communicating departmental activities to the team. 

Responsibilities

• Manages daily clinical operations by reviewing patient, physician, and technician schedules, assigning clinical space usage by a physician, monitors clinic flow and interfacing with facility staff.
• Enhances and improves patient experience investigating patient complaints, draws conclusions, and contacts patients for satisfaction resolutions.
• Provides training and guidance to clinical staff; oversees performance reviews and monitors daily routine of technical staff; trains new technical staff. 
• Reviews reports to determine clinic needs and verifies clinic workflows; identifies areas of waste and opportunities for efficiency.
• Oversees clinical equipment maintenance by coordinating a maintenance program with clinical staff for timely repairs and proper functioning.
• Manages day-to-day operations of the practice and supervises physicians and staff following company policies and procedures.
• Ensures the highest degree of customer service and patient quality care is maintained at all times.
• Ensures compliance with standard medical practice to manage and minimize risk.
• Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful clinic atmosphere.
• Maintains professional affiliations and enhances professional development to keep current in the latest health care trends and developments.
• Develops and maintains rapport and positive relationships with providers.
• Meets operational goals set by management.

Qualifications

• Proven experience with effective hiring and motivating and managing a team.
• Strong staff relations skills.
• Bachelor's degree in business, Health Administration, Nursing, or related healthcare field - or at least 5 years' experience in healthcare management is required. Ophthalmology or optometric management experience is a PLUS!
• Preferred Qualifications: Certified Ophthalmic Technician licensure or another medical licensure preferred.
• Must have the ability to concentrate and pay close attention to detail when receiving instructions from physicians or others, reading and interpreting procedures and related materials; examining and closely inspecting materials when using equipment; and working one-on-one with patients.
• Leadership qualities, diplomacy, discretion, ability to enforce difficult positions, excellent communication, public speaking skills, and exceptional interpersonal abilities.
• Ability to work independently as well as in a team environment.
• Proficient with Microsoft Suite; in particular Excel.

Benefits and Perks: 

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

This is an amazing opportunity to join a growing company and be part of a team that values patient care and teamwork. Our expanding network of practices and providers offers endless career growth and development opportunities!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.