What are the responsibilities and job description for the Learning And Development Specialist position at Builders?
Integrity. Care. Trust. Compassion. Expertise.
Do these words resonate with you?
These values of Builders culture create success in all we do. We strive to provide deeply supportive partnerships to our customers, agents, and each other.
Builders is proud to be named among the Great Places to Work. Our award-winning culture has earned top marks in Company Direction, Employee Appreciation, Work-Life Balance, Leadership, and Compensation and Benefits. Our strong culture keeps us Built Strong in a forever-changing world, and our AM Best A Rating is evidence of our financial strength.
Position Summary
The Learning and Development (L&D) Specialist develops, coordinates and delivers comprehensive training programs to support organization-wide software implementations and the ongoing professional development needs of team members and stakeholders.
Responsibilities
- Ensure the acquisition of up-to-date programmatic and technological expertise aligns with the evolving training needs of client groups, enabling the development and delivery of top-tier training programs.
- Collaborate with leadership to design and implement comprehensive, time-sensitive training strategies and schedules that minimize disruption to daily business operations.
- Develop, maintain, and regularly update training materials, exercises, assessments, guides, and course evaluations to ensure relevance and effectiveness.
- Deliver engaging and impactful training programs through a variety of formats, including demonstrations, customized simulations, lectures, and videos, in both in-person and virtual settings.
- Maintain accurate and detailed records of all training activities, including participant attendance, test results, and any necessary retraining or follow-up actions; create and provide related reports.
- Evaluate the effectiveness of training programs using surveys, assessments, and participant feedback, leveraging insights to refine and improve both content and delivery methods.
- Maintain knowledge of the latest trends and innovations in learning and development by attending professional conferences, pursuing relevant coursework, and engaging with industry organizations.
- Perform other duties as assigned.
Qualifications
Bachelor’s degree in education, human resources, business, communications, or a related field
Five or more years of experience in crafting and implementing employee development programs with direct involvement in industry specific software implementations
Knowledge of the Guidewire Insurance Suite (is preferred) sufficient to develop and deliver training as well as troubleshoot common issues
Skill in facilitating and presenting a wide range of content to a diverse audience in both in-person and virtual settings
Proficient in both verbal and written communication, capable of building robust interpersonal relationships
Adept at time and organizational management, with the ability to maintain meticulous attention to detail while efficiently handling multiple responsibilities
Ability to build rapport, internally and externally, and instill trust across diverse organizational levels
Ability to create tailored learning programs aimed at enhancing performance and fostering skill development throughout the organization
Proficient in leveraging various multimedia training platforms and methodologies to optimize learning outcomes
Ability to assess and explore adult learning modalities to ensure effective knowledge transfer
Skill in designing and implementing impactful training and development strategies
Aptitude for critical thinking and problem-solving, contributing to innovative solutions within the organization
Proficient in utilizing the Microsoft Office suite and other technological resources, leveraging them to optimize productivity and streamline operational processes
Let’s talk benefits!
About Builders
Builders is a mid-sized mutual with remarkable strengths. Rated A by AM Best, Builders has forged rock-solid financial strength and a reputation for reliability and fairness in fulfilling our promises to customers. Kind, collaborative, and customer-centric, our experienced and passionate teams foster a rewarding atmosphere of excellence, trust, and mutual respect, meriting the “Culture Excellence” honors from Top Workplaces. Flexible and highly personal, our experts leverage deeply supportive partnerships with knowledgeable independent agencies to drive better services and protection for policyholders.
Our financial excellence, amazing people, and powerful partnerships build outstanding outcomes and peace of mind for our agents and their clients. This is what we mean by Insurance Built Strong®.
