What are the responsibilities and job description for the Front Office Receptionist position at Burdi Motorworks?
Front Office Receptionist
To effectively and courteously take calls, schedule customer appointments, greet guests, start initial in-take forms, collect payments, file billing statements, assist with miscellaneous office tasks, and posts content on our social media pages.
Responsibilities
- Greet customers at front door with warmth and customer service.
- Answer phones and field questions (any repair questions go to service advisors)
- Register customers and start initial intake paperwork
- Manage online appointments and scheduling.
- Collect payments from customers.
- Ensure that waiting area is orderly and customers are comfortable.
- Call customers to notify them about the status of their vehicle.
- Assist Office Managers with any filing and organizing billing statements.
- Assist with bookkeeping and data entry into QuickBooks.
- Create and manage email campaigns and social media posts.
Qualifications