What are the responsibilities and job description for the Customer Success Associate position at Buyers Edge Platform, LLC?
Who are we?
ArrowStream is reshaping the landscape of supply chain optimization for foodservice businesses. The premier foodservice cloud platform for supply chain intelligence, we've connected over 105,000 restaurant locations to over 1,300 distribution locations, 11,000 manufacturers, and over 275 leading brands. As a Buyers Edge Platform SaaS Solution, ArrowStream customers feel empowered to make informed decisions with our secure cloud-based data management solutions including ArrowStream Central (operators), Crossbow (distributors), and ChainConnect (manufacturers). Not only are we strengthening buying decisions with our industry technology, but we're enforcing pricing accuracy, protecting supply, ensuring quality, and enhancing foodservice partnerships.
This position is remotely based, ideally near Chicago, IL, Denver, CO, Los Angeles, CA or Atlanta, GA. We are unable to offer work sponsorship for this role.
Are you passionate about customer success and driven by innovation? ArrowStream is transforming the way foodservice businesses optimize their supply chain, and we’re looking for a Customer Success Associate to join our dynamic team.
At ArrowStream, we provide cutting-edge SaaS solutions that empower our customers to streamline their operations and make data-driven decisions. As a Customer Success Associate, you will play a key role in ensuring our customers maximize the value of our platform through hands-on training, data analysis, and process optimization. You’ll be an integral part of their journey from implementation to long-term success.
Your Impact:
· Serve as a trusted advisor to customers, guiding them through best practices and system utilization.
· Monitor and manage customer support requests, ensuring timely and effective resolutions.
· Conduct training sessions to help customers navigate and optimize our platform.
· Analyze customer data to provide insights and recommendations that drive operational improvements.
· Develop and maintain a comprehensive knowledge base, creating clear and helpful documentation.
· Collaborate cross-functionally with implementation, product, and account management teams to enhance customer experience.
About You:
· 2 years of experience in customer success, supply chain, or SaaS technology.
· Strong troubleshooting skills with a passion for problem-solving.
· Excellent communication skills with the ability to simplify complex concepts for customers.
· Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and the ability to adapt to new technology.
· A proactive and customer-first mindset, with a strong focus on building lasting relationships.
Don’t meet every requirement mentioned here? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Buyers Edge Platform and our subsidiary brands, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this position or others with us!
What's in this for you?
Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans! On top of this, we also offer a 401(k) plan with company match.
Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.
Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it! We also offer half-day Summer Fridays!
