You haven't searched anything yet.
***** Relocation Assistance is Provided *****
CACI is seeking a cleared Help Desk Specialist to join our Team! You will provide support on a team that provides a full spectrum of important IT-focused, enterprise-wide lifecycle support, including dev ops, applied technology investigations, operations and maintenance, and infrastructure lifecycle support services across the customer’s enterprise.
What You’ll Get to Do:
Serve as subject matter expert, possessing in-depth knowledge of Help Desk support
Travel to customer sites (Washington Metro Area (WMA)) to provide onsite troubleshooting support
Create new customer accounts
Provide daily access/account verification and troubleshooting assistance
Respond to and diagnose problems through discussion with users
Ensure a timely process through which problems are controlled – includes problem recognition, research, isolation, resolution, and follow-up steps
Interact directly with government customers; respond to telephone calls, email, and personnel requests for technical support
Document, track, and monitor end user issues to ensure a timely resolution
Provide second tier support to end users for either PC, server, or mainframe applications or hardware
Interact with other departments such as network services, software systems engineering, and/or applications development to restore end user service and/or identify and correct core problem
Simulate or recreate user problems to resolve operating difficulties
Recommend systems modifications to reduce user problems
Train government users how to use the system
You’ll Bring These Qualifications:
An active DoD TS/SCI clearance
Bachelor’s degree in computer science, or related IT, engineering, physical sciences field from an accredited institution.
4 years of experience designing, deploying, and maintaining cloud-based environments
Strong experience with ServiceNow
Experience working in an agile environment
These Qualifications Would be Nice to Have:
Experience working in a DoD Contracting Environment
Experience with supporting a DoD or IC Customer
Experience developing high-quality briefings for senior Federal Government leadership
Knowledge of ATO Security, including Authentication and Authorization
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
Full Time
IT Outsourcing & Consulting
$72k-93k (estimate)
06/02/2023
07/17/2023
caci.com
ARLINGTON, VA
15,000 - 50,000
1962
Private
JOHN S MENGUCCI
$5B - $10B
IT Outsourcing & Consulting