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ServiceNow/Helpdesk Support Specialist - Relocation!
CACI Washington, DC
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$72k-93k (estimate)
Full Time | IT Outsourcing & Consulting 9 Months Ago
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CACI is Hiring a ServiceNow/Helpdesk Support Specialist - Relocation! Near Washington, DC

ServiceNow/Helpdesk Support Specialist - Relocation!Job Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCIEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US

***** Relocation Assistance is Provided *****

CACI is seeking a cleared Help Desk Specialist to join our Team! You will provide support on a team that provides a full spectrum of important IT-focused, enterprise-wide lifecycle support, including dev ops, applied technology investigations, operations and maintenance, and infrastructure lifecycle support services across the customer’s enterprise.

What You’ll Get to Do:

  • Serve as subject matter expert, possessing in-depth knowledge of Help Desk support

  • Travel to customer sites (Washington Metro Area (WMA)) to provide onsite troubleshooting support

  • Create new customer accounts

  • Provide daily access/account verification and troubleshooting assistance

  • Respond to and diagnose problems through discussion with users

  • Ensure a timely process through which problems are controlled – includes problem recognition, research, isolation, resolution, and follow-up steps

  • Interact directly with government customers; respond to telephone calls, email, and personnel requests for technical support

  • Document, track, and monitor end user issues to ensure a timely resolution

  • Provide second tier support to end users for either PC, server, or mainframe applications or hardware

  • Interact with other departments such as network services, software systems engineering, and/or applications development to restore end user service and/or identify and correct core problem

  • Simulate or recreate user problems to resolve operating difficulties

  • Recommend systems modifications to reduce user problems

  • Train government users how to use the system

You’ll Bring These Qualifications:

  • An active DoD TS/SCI clearance

  • Bachelor’s degree in computer science, or related IT, engineering, physical sciences field from an accredited institution.

  • 4 years of experience designing, deploying, and maintaining cloud-based environments

  • Strong experience with ServiceNow

  • Experience working in an agile environment

These Qualifications Would be Nice to Have:

  • Experience working in a DoD Contracting Environment

  • Experience with supporting a DoD or IC Customer

  • Experience developing high-quality briefings for senior Federal Government leadership

  • Knowledge of ATO Security, including Authentication and Authorization

What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Pay Range: The proposed salary range for this position is $65,300-$134,000. There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. Employment benefits include health and wellness programs, income protection, paid leave and, life insurance, retirement and savings.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$72k-93k (estimate)

POST DATE

06/02/2023

EXPIRATION DATE

07/17/2023

WEBSITE

caci.com

HEADQUARTERS

ARLINGTON, VA

SIZE

15,000 - 50,000

FOUNDED

1962

TYPE

Private

CEO

JOHN S MENGUCCI

REVENUE

$5B - $10B

INDUSTRY

IT Outsourcing & Consulting

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