What are the responsibilities and job description for the ITM Supervisor position at Cadence Bank?
DescriptionQualifications
Behaviors
Motivations
Education
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.
Summary:
We are looking for a driven, forward thinking Supervisor who can help develop training, procedures and quality assurance for our LIVE Teller team. Bilingual Required
Essential Job Duties:
- Supervise a team of virtual tellers.
- Contribute to scheduling efforts ensuring appropriate staffing levels during peak hours.
- Support the staff by approving/overseeing transactions as needed.
- Monitor CTR's, SAR's and REG CC Holds to ensure accuracy.
- Assist Cash Balancing with machine outages
- Ensure adherence to policies and procedures concerning teller functions.
- Create and monitor service requests for any software or technical issues.
- Perform simple maintenance functions when errors occur.
- Conduct quality monitoring reviews and deliver results to employees for continued training opportunities.
Minimum Qualifications:
- High school diploma
- Bi-Lingual (Spanish) required
- Excellent communication skills (written, verbal and presentation skills)
- Flexibility to work varying schedules when necessary
- Excellent time-management skills
- 2 years of retail experience
- 2 years of banking and/or teller experience
- 1 year of demonstrated leadership experience
Behaviors
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Team Player - Works well as a member of a group
Team Player - Works well as a member of a group
Motivations
Self-Starter - Inspired to perform without outside help
Education
Bachelors (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.
