What are the responsibilities and job description for the Account Representative position at Calibration Laboratory, LLC?
Job Description
Seeking a career-minded, highly-motivated, applicant to join the Calibration Laboratory, LLC team as an Inside Sales Representative. This position will be trained to grow into an Outside Sales Representative for Calibration Laboratory, making the ability to learn one of the top qualities needed for this position.
The Inside Sales Representative will apply the skills of organization, customer service, and CRM management with a technical prowess to deliver quotes, manage customer contacts, and answer customer inquiries.
Summary of Position
This position sells calibration services to new and current customers in manufacturing, automotive, aerospace, government, medical, and technical industries. The position will handle inbound and outbound sales inquiries.
An extensive, self-paced training program will be provided to establish the Inside Sales Representative role into a productive career in Metrology, Instrumentation, and Account Management. This training consists of hands-on On-The-Job training to manage accounts and find relevant information to supply quotations.
Skills and Requirements
- Preference will be given to individuals with 2 years of experience in a manufacturing or other technical sales environment.
- Strong phone contact handling skills and active listening
- Experience with Customer Relationship Management software.
- Excellent phone/people skills and ability to organize time well
- Must be persistent and have excellent follow-up skills
- Proficient with Windows, Microsoft Office, and Internet applications
- Excellent attention to detail
- Must have a valid driver's license with a good driving record
- MUST Pass entrance exam (see Application Process below)
Education
- High School Diploma required
Responsibilities
- Answers and responds to customer inquiries regarding calibration quotes
- Generate new and repeat sales by providing product and technical information in a timely manner.
- Educate customers about terminology, features and benefits of calibration in order to improve customer satisfaction.
- Build and maintain strong, long-lasting customer relationships
- Understanding of business structure in most industries to identify decision makers
- Generate calibration quotes from client lists using internal software programs
- Develop opportunities utilizing outbound calls and email campaigns. Ask probing questions to understand customer needs, provide proposal generation, and follow-up on requests
- Organized and Task oriented to complete objectives and goals in a timely manner
- Maintain and grow service/sales pipelines, reporting tools, and business activity logs
- Maintain client account information
- Identify and grow opportunities within territory and collaborate with peer managers to ensure growth attainment
- Visit client facilities to assist in identifying new calibrations and/or develop potential strategies to increase capabilities as needed
- Maintain a working knowledge of the laboratory's current Scope of Accreditation
Reports To
The Inside Sales Representative reports directly to the Operations Director.
Application Process
As a potential candidate, we have composed an aptitude exam in which you are required to pass for employment consideration. The link to this online exam will be emailed to pre-screened applicants after applying.
Our Mission
We are committed to providing a high quality instrument calibration, both on site and in house in accordance with stated procedures and customer’s requirements in a prompt, efficient, and cost effective manner to satisfy the specific needs of our clients.
Benefits
- Health insurance, Vision insurance, Dental insurance, and Life insurance offered
- 401k retirement with company percentage match offered
- Vacation and Sick Time available for use as soon as 90 day probationary period is completed
- Company logo shirts provided
- 9 paid holidays; New Year’s Day, Good Friday, Memorial Day, 4th of July, Labor Day, Veteran’s Day, Thanksgiving, Day after Thanksgiving, Christmas Day.
- Office Hours: 7:30 am - 4:30 pm Monday-Thursday, 7:30 am - 2:00 pm on Friday
About Us
- Calibration Laboratory, LLC is an ISO/IEC 17025 accredited commercial calibration laboratory
- In business since 1977
- Friendly and enjoyable working environment
- Veteran owned company
For more information, please visit us a www.callabco.com
Salary : $20 - $22