About us

Calitho is an award-winning, family-owned and operated commercial visual communications producer with over 35 years of crafting innovative print, display, packaging, and mailing solutions. We are an FSC Certified Printer (C006683), minority woman owned, and have diverse technical capabilities. Our offerings range from offset, digital, large format, to mailing, fulfillment, kitting, and online ordering.

Calitho is not a printing company. We are in the business of customer satisfaction, no matter the needs. We are a trusted partner to over 300 companies, ranging from large-cap technology companies to family businesses in the Bay Area and beyond.

The Account Coordinator position is an accessible entry point into the world of commercial printing and packaging. This entry-level position will support Account Managers and play a role in a larger team dedicated to producing successful outcomes for our clients.

Details are critical in custom manufacturing. One wrong detail, and many thousands of dollars and hours of labor will have been wasted as the product does not fit specifications. The Account Coordinator confirms and communicates these critical details internally to production. Working in concert with the Account Manager, the Account Coordinator strives to provide excellent service to the client and assist in any way possible to produce an exceptional product.

Job Duties and Responsibilities:

Coordinate production, manufacturing and distribution of client material with all departments to ensure total client satisfaction.

• Coordinate ”pre-sale” development with sales department to include pricing, availability, configuration, profitability, and proposal.
• Fill out and complete pre-production order specification form, detailing parameters of job.
• Maintain ongoing contact with clients to receive feedback regarding all aspects of work flow such as shipment dates, special needs, product updates, feasible improvements and problems.
• Perform all customer service duties to include but not limited to answering customer inquiries regarding account status, product information, and price information.
• Communicates purchase order confirmation to appropriate individual.
• Maintain daily update of production schedule, noting any deviations.
• Receive and respond to inquiries from customers and sales staff regarding technical procedures.
• Apply knowledge of the company’s physical plant to best meet client needs.
• Create and maintain customer files with appropriate documentation.
• Oversee the process of returned parcels as required.
• Perform other related duties as assigned.

Skills:

• Oral Communication Skills
• Written Communication
• Active Listening
• Technical Communication
• Customer Service
• Critical Thinking
• Accuracy
• Organization
• Planning
• Professionalism
• Flexibility
• Computer Literacy

Application Instructions: In addition to applying through really, please send a copy of your resume and cover letter to hr.jobs[at]calitho.com with subject line format "First Name_ Last Name_AC_Application". (ex. Jane_Doe_AC_Application).

Applicants that only apply on really, but do not follow the special application instructions will not be considered.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
COVID-19 considerations:
All new employees must be vaccinated. We are following Contra Costa County's recommendations, which are the same as the State of California's.

Ability to commute/relocate:

• Concord, CA 94520: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Associate (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: One location