What are the responsibilities and job description for the BDC Representative position at Call Control, LLC?
Call Control is opening a new office on Tilghman Island, and we hope you can be a part of it! Our BDC Representatives work as a team to ensure every customer interaction is a positive one. With constant support from coworkers and our elite supervisor team on every shift, we work hard to maintain a supportive environment.
Our benefits program was designed with our team members’ preferences in mind. Some of the benefits offered are:
- Simple IRA Retirement Plan with 3% company match
- Medical, dental, and vision insurance
- Health Savings Account
- Paid Time Off
- Merit based rewards system
- Starting pay is $15/hour
- Semi-Annual Pay and Performance reviews
Job Responsibilities
- Demonstrate proficiency with all aspects of inbound, outbound, and chat appointment scheduling across various dealership clients and using multiple scheduling platforms and client-provided guidelines.
- Develop a specialization in one or more key client accounts to deliver elite service that exceeds client expectations
- Understand Call Control’s Key Performance Indicators (KPIs) to consistently meet and exceed all required metrics and quotas necessary to achieve company productivity standards
- Assist with maintenance of internal customer database and keeping contact information up to date
- Complete outbound business to business cold calls to schedule demonstrations of our services
- Participate in team meetings, trainings, and 1 on 1 sessions to be coached, monitored, and supported by Call Control leadership
- Maintain reliable transportation to and from work
- Follow all safety regulations and procedures
- Assist training team with shadowing and role playing as needed
Salary : $15