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The Patient Experience Specialist (PES) will be an initial point of contact for patient feedback and behavioral incidents. The PES is responsible for ensuring excellence in service delivery recovery and in resolution of patient concerns and issues. To this end, they carry out or facilitate the resolution of patient issues, including communication with patients in person, by phone, and/or in writing. The PES assists the Patient Experience Manager in the investigation, resolution and documentation of patient feedback, facilitates the development of action plans to address patient feedback and suggestions, facilitates patient satisfaction surveys and other patient feedback mechanisms, and participates in other continuous quality improvement efforts. The PES works closely with the Patient Experience Manager and the Patient Experience Team and is skilled at implementing directives independently. Callen-Lorde’s is open Monday through Saturday. This is a full-time position with morning, afternoon and evening hours.
Desired Characteristics, Skills
Other
Civic & Environmental Advocacy
$69k-93k (estimate)
11/16/2022
11/08/2023
callen-lorde.org
NEW YORK, NY
100 - 200
1969
MIGUEL ACOSTA
$50M - $200M
Civic & Environmental Advocacy
Callen-Lorde is the global leader in LGBTQ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right. Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New Yorks lesbian, gay, bisexual, and transgender communities in all their diversity ...regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBT health issues. Callen-Lordes grassroots heritage dates back nearly 50 years to the St. Marks Community Clinic and the Gay Mens Health Project, two volunteer-based clinics that provided screening and treatment for sexually-transmitted diseases. These clinics merged in 1983 to form Community Health Project, a mostly volunteer-staffed, episodic care program housing the nations first community-based HIV clinic.
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The job skills required for PATIENT EXPERIENCE SPECIALIST include Customer Service, Health Care, Problem Solving, Patient Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a PATIENT EXPERIENCE SPECIALIST. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by PATIENT EXPERIENCE SPECIALIST. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for PATIENT EXPERIENCE SPECIALIST positions, which can be used as a reference in future career path planning. As a PATIENT EXPERIENCE SPECIALIST, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary PATIENT EXPERIENCE SPECIALIST. You can explore the career advancement for a PATIENT EXPERIENCE SPECIALIST below and select your interested title to get hiring information.