E-Commerce Sales Agent

Description

E-Commerce Sales – Luxury Furnishings, Dallas, TX

Work with us - It's not just a great job but a great career!

Founded in 1984, Cantoni is recognized as one of the nation’s leaders in modern furnishings and interior design with ten locations across the U.S. and a successful e-commerce website. We are a dynamic, fast-paced company with an exciting growth strategy and as a result, always looking for great talent. We love finding smart, creative individuals with a passion for modern design and a deep commitment to excellence and customer service. We value diversity, imagination, collaboration, and giving people the opportunity to explore, grow and thrive in our business.

We offer competitive salaries and comprehensive benefits including health, dental, vision and life insurance, 401(k), employee discounts on merchandise and vacation/sick time. Cantoni is an equal opportunity employer and a drug free workplace. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, and genetic information, status as a military veteran or any other characteristic protected by applicable law.

The E-Commerce Sales Division of Cantoni Furniture Company is a fast-paced environment serving clients throughout the continental US. This position is an integral part of the furniture sales model, designed to collaboratively and independently sell within the sales organization.

The E-Commerce Sales Agent will engage with customers via phone, email or embedded website chat to determine furniture needs and then develop appropriate solutions that meet the customer’s requirements from a budget, function, and time perspective. The agent will use consultative selling processes to close sales based on understanding customer needs and recommending appropriate solutions. The agent will also up-sell and cross-sell customers on related products and services. The agent will further support the sale of preferred vendors. 

The E-Commerce Sales Agent must be willing to work the hours when website traffic is expected; this includes early morning, weekend and evening shifts. The E-Commerce Sales Agent must have strong communication, grammar, and email communication skills as well as exceptional voice skills for telephone conversations. 

Responsibilities:

· Manage incoming leads relationships to identify prospective Cantoni customers. 

· Contact new and existing customers to inquire how Cantoni can service their design needs.

· Convert incoming leads into sales to meet and exceed monthly sales goals.

· Book in-person design consultation appointments for retail store locations as necessary.

· Build long lasting trust with our customer and clients to ensure that Cantoni is established as the retailer of choice.

· Enter updates/ notes in customer management database as necessary.

· Understand product features and Cantoni's design service model ensure we provide targeted solutions for our customer and and exceed the their expectations to meet with needs.

· Collaborate with colleagues across various departments to ensure excellent customer service.

· Coordinate mailing of sample materials to prospective clients.

Requirements

Requirements:

· High School Diploma required; College Degree a plus.

· 1 years of experience in online Sales Merchandising or similar E-commerce experience Preferred.

· Possess a competitive sales drive to exceed monthly goals of growing department

· Provide excellent customer service and be able to maintain customer retention

· Excellent communication skills both written and verbal

· Self-motivated with the ability to manage and prioritize multiple tasks 

· Ability to adapt quickly to a changing and fast-paced environment

· Strong attention to detail and excellent organizational skills

· Have computer experience, including proficiency in Microsoft excel

· Furniture sales experience highly preferred

Candidate must be able to successfully complete pre-employment a background check and pass a drug screen.

Candidate must be able  to work weekends and retail holidays hours.